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bruce thompson
1 Google Rating
Sells great equipment but customer service is exceptionally weak. Took my i-Mac for review and forwa
Sells great equipment but customer service is exceptionally weak. Took my i-Mac for review and forwarding to Stormfront Service Centre after making an external hard drive data back-up. Service Centre found no hardware faults, reinstalled operating system and advised me not to reinstall data automatically from external hard drive. I was assured by Service Centre that Stormfront Salisbury would provide assistance and guidance. On collection of computer little help was forthcoming on grounds of the restrictions of GDPR. I left with basic and few guidance notes. Then the real problems started. My login password was no longer valid, I had not been advised this would be so. Nor was I notified that my Microsoft applications would be missing. Nor were the basic guidance notes sufficient to manually reinstall data from my external hard drive. I bought from a local retailer so that if I had any problems I could seek help, but such hope proved worthless. Writing to Stormfront HQ and this store failed to reply to written correspondence. Submitting a complaint Stormfront website simply led to being given a case number but no response. Lesson learned: deal only with Apple Store and its excellent on-line support service that solved my problems but it took many hours!