Starbucks Coffee cambridge

Recently refitted but strangely poorly laid out. New customers have to loop around the back to join the queue, which is far from obvious so generally they try to form a second queue with the people waiting for coffee collection. The staff spend their time directing people. I wonder if this happened because of a human error in planning or whether the planning system for Starbucks layout is now overautomated. It's an interesting case study in how layout failure damages process. That said the staff are generally lovely and keep things fairly efficient and clean

I've been to all the Starbucks in the city center and have always had a pleasant experience. But this location never seems to get it right. They've messed up my order a few times before, but I let it slide as new staff need time to adjust. Today I ordered a peppermint mocha and was firstly overcharged for it, but again I let it slide as the barista taking the orders seemed frazzled. Then after I had paid, the manager told me they were out of peppermint syrup and to choose a different drink!!! This was unacceptable, I was put on the spot and had to choose something that I did not want, for a price I would not have paid for! Honestly, the same employees have been working for months and still don't seem to know their job! I will not be coming back to this location again.

Good portion, quick service, nice seats. Would have been perfect if they served with real folk and knife than plastic ones as it was uncomfortable to use and bad for environment.

Lovely decor, very neat and clean, but the Hot Chocolate was nothing to write home about, especially at that price.

Nice Starbucks and a lovely coffee. Toilets were nice and clean and staff friendly.

Ideal location near Drummer Street, cosy atmosphere as not too large. I personally would prefer the lights to be a bit brighter. Efficient staff. Clean and tidy. Vegan options available. Average prices, quality products.

Nice and quiet,tried 2 places before i ended up here. Must remember it's there

Good, quick service with friendly staff. Very small amount of seating inside at the moment but was very quiet so was able to sit down and get some work done. Nice cakes though some other starbucks usually have a slightly wider range. Nice drinks but if you are looking for a good quality coffee blend then not the place.

The coffee is bitter, not the correct blend. Learn from Italians please

Busy on a Sunday noon but order was still pretty quick 😃