Sports Direct Wembley london

Twice recently I had been to this branch once to purchase some trainers with my young child and coat for my partner twice I have have come across the the same person who calls himself a so called store manager with the worst customer service I have ever come across. I have been a regular customer there for many years in store and online purchasing click and collect and never had this problem.If you need help and as a customer youl say excuse me do you have this size the store manager would have a face on him would not acknowledge stands 3 metres away doesnt approach you and reply a with WHAT! once I said the coat I am looking is here as I was standing by it you should come here he had replied I don't need to you can ask me from here where I am standing. The second incident is where I had to exchange trainers were in good condition boxed receipt were all there..I was first told what are you exchanging it for I had tried showing him on my phone which trainers I was after but had internet connection issues by that time I was asked have you worn these I had said no I was asked repeatedly I felt very bullied and made me look like that I'm lying and formost a very big let down in customer service that too from a store called manager he then went and called a shop floor assistant and asked him has this been worn? His colleague obviously agreed and then said Its been worn outside I was not given any real honest reason to make this simple exchange so difficult by certain rude arrogant staff. Sort the problem out as I can see I am not the only person complaining and I hope no one else has Issues with this branch and with certain staff members. However I have had a wonderful experience at another branch which had made my shopping experience and life much easier so thank you to them and keep up the good work! I will not be shopping at Wembley branch good luck in sorting your customer service skills out!

Do you wonder where you will get Worst ever customer experience ever,then this is the place to visit ...The staffs here doesn't even know what basic service is all about . The staffs here not at all working instead they are coming to store for talking among themselves and never attend any customer requests.

AVOID AT ANY COSTTTT!!!! Literally the worst customer service i have been provided... baught a pair of shoes there and i wanted to return it but didnt have the box i did have the receipt but they weren't accepting that ... £85 gone !! What am i gonna do with this shoes laying at home now ?

Too much arrogance there, you are just simply employers not kings

Worst branch ever. The workers are very rude. They don't care about the customers. Horrible will never visit again. Sports Direct if you want your store to run well change all the workers horrible horrible horrible !!!

I would like to make a formal complain about the Wembley Central so called manager. The rudest and no mannered person ever. I was trying to return a garment unworned with tag on and he refuse to return it. Such person shouldn’t hold that position if he doesn’t have any manners or patience at all. I feel sorry for the staff as this store is getting bad reviews because of him. I hope this comments will be able to help other costumers in the future and that the company do something about this matter.

I recently visited sports direct at Wembley central and we were trying air 270 for women and there was a staff person in the store saying he was the manager and I confirmed it with their staff as well and he turned out to be store Manager. To be honest he was so rude and had no manners how to talk with costumer I just want to complain about that manager, The way he insults the customers is not at all accepted we all are humans and it was a very very bad experience and when ask about their feedback policy and his name again he got offended even he was not telling his name as well and this happened around 3:15 to 4:15 pm on 24th September 2021 so please look into this matter and I will surely make sure that I will not come there if it is the last shop in the world.People like him don't deserve such position.!! Bad bad experience ever !!

Very good customer service. The guys out on the floor were friendly and very efficient when asking for a particular sized shoe. My only gripe was that it was extremely busy inside. It was tricky managing to get around the store and have some distance. I would go back though as the service was great.

Worst Manager ever I would have came across. I wonder how can such person get promoted to manager level. No customer service at all. Doesn’t have manners to talk or behave . Sad !! Sport direct needs to look into this matter.

I received excellent service even when busy, I bought top brand trainers at half price.