We have rented a Voyager van from this company. Unfortunately, we had an extremely poor experience.
The Voyager van was a huge disappointment as it proved to be dreadfully uncomfortable. If you are considering staying for more than two nights rather reconsider your plans. We have stayed 11 nights and it was terrible. It is basically only a van with an extremely uncomfortable bed and a small fridge. The explanatory video of the van is very basic so you have to discover how to use and control the van mostly yourself.
The bed was making noises whenever we moved. Inspite of following all the instructions to set it up the bed did not stay straight all night and it always collapsed so there was a bump in the middle.
The additional battery only supports the fridge so you cannot even charge your phone from it. There is not an additional heating which you could use at least when being in a campsite connected to electricity. Thus, it may get very cold (rented in September) in the night and water condensate on the windows inside so the car gets very wet inside in the morning. There is even a mould around some of the windows.
Furthermore, we had problems with the car battery every morning when starting the car from the very first day. We just prayed that the car starts every single day.
On the second day an orange control light appeard on the dashboard warning that the tyre sensors do not work. When I phoned to Starships they just told to me to check the tyres myself and if nothing seems to be wrong that we should just ignore it and continue. Not even offering me a personal check or a car change (we were still in Edinburgh).
The cutlery in the car is just a joke. Very old, used and dirty. It took us ages to clean it properly.
We got two cookers both very old and worn out (like from a different century). One did not work at all and the second one worked only poorly and on the third day it almost exploded when the gas was leaking also from somewhere else than it is supposed to. The cooker caught on fire and it was just luck that we were able to stop it. What a rubbish! From this day we rather did not use it at all and when we wanted hot food we just had to go to a restaurant (significantly increasing the costs of vacation).
20 pounds for a table and two chairs that are probably worth the same price? Ridiculous! This cheap equipment should be included in the rental (not an extra).
Regarding the customer service of Spaceships I would point out that when we needed an address in Scotland where to have delivered our day 2 PCR covid test kits, Spacehips simply refused to do us this little favor and refused to accept the mail for us. Thus, we needed to find another place where to have it delivered. Luckily, a rival rental company helped us out (thanks Easicampers).
I absolutely understand that you prefer contactless drop off because you would not hear anything positive from us. I regret every penny we have given to you for your poor service.
Spaceships? More like Spaces*its.