Southfield Medical Practice edinburgh

Lovely Reception staff who make all the difference. Doctor was lovely too.

I have been a patient at Southfield Medical Practice for over ten years. I phoned all the local medical practices before making my choice, and I based the choice on the phone manner of the receptionists, who are kind, friendly and helpful, and the ease of their procedure for getting repeat prescription. So far, I have always found the doctors and the nurse courteous, helpful and appropriate, and the receptionists are absolutely lovely. One of the receptionists has worked there for years and she's kind, warm and friendly, with a lovely smile which makes every visit a social, enjoyable pleasure.

Very lovely lady at the front desk

Realy good attention, attentive and accessible Doctors, above average booking system and non hostile reception team

Just got back from southfield medical practice and again in tears. Only went in to collect a prescription with regards to endometriosis only to be told it wasnt available- then got told the doctor was refusing to give me said prescription, which is against the advice of a specialist consultant. The reception staff were very rude and unsympathetic and were pushing me to get injection administered there when i explained i was leaving after several incidences of being spoken to with complete contempt and belittling me prior to this when i had the audacity to approach the receptionist in question about their conduct towards me on several occassions and the lack of discretion when discussing personal issues. It is genuinely a great shame, as the medical staff i have came into contact with have been respectful and forthcoming but the reception staff are unfeeling, ill-mannered and downright rude. I am actually happy to leave the practice due to this and will be looking to take further action against humiliating me on several occassions, making me feel i cannot seek medical help for fear and stress of reception staff and prolonging the pain i am in.

This GP practice is one of the worst I have ever been a patient of. They have literally never managed to see me for an appointment on time. Every time I have had an appointment they have been at least 10 to 15 minutes late and usually they are running about 30 minutes late. If you book an appointment for 10 turn up late or you'll be sitting waiting like a clown for no reason with no explanation as to how they are running so late when the practice has only been open for an hour. The staff are fairly friendly and courteous hence the reason they are not getting 1 star. But time management here is non existent and you'll receive no apology for your time wasted.

Lovely people very good for looking after you well done

Josie, gillian, rhona and the other girls are a credit to this surgery and know all my needs and what I require nothing is to much trouble for them, I normally see Dr Dorward or Dr Telfer as I like to stick with doctors that know my background history and the practice nurse is also very nice All the staff are a credit to this surgery I can't thank you all enough for all that you have done for me over the years ❤

Communication with this practice is generally stressful; you will have to work hard to convince them you need to see a GP. But this is not unusual these days with the NHS. The practice staff and GPs can do much more to support clients with mental health conditions. For example, a more tolerant and compassionate approach would have improved engagement and outcomes for my family. Quicker referrals to expert assessments and treatments could have prevented long-term complications.

This is the best medical service that I have received!!! The Dr. Peter Dorward and the staff are amazing! Me and my family are more than grateful.