Sixt Car Hire Edinburgh Airport edinburgh

Would just like to say an extra special thank you to the woman who was working on Christmas day and had to deal with 2 confused Canadians. We didn't get her name, but her phone case said 'JM'. Most helpful, friendly, positive and knowledgeable about what she does. Patience of a saint. Thank you so much and we hope she had a very merry Christmas (outside of work!)

1. They try to do push sales, especially for drivers from countries with left hand steering they try to sell automatic gear. You can observe how pushy this is going on when you are standing in the queue. People who only want to get their booked car have to wait until the end of the sales push. 2. They charged money from credit card even though it was already paid. No reaction of customer service for months. Waited from Juli to December and received an insufficient answer from the so called customer service. Never again. Overall very bad and surprising experience. Main topic is the bad customer service, not the service at the airport. If do not want to imagine what happens, if you are really in problems like accident or damaged car...

I collected my car from Sixt at Edinburgh airport in Friday evening after a very hectic day. It was 2200, I was tired and pretty stressed after a bit of a day. The service was amazing. MS Joda was the lady who served me. She was very thorough, and greeted me with a smile. She had lots of useful information. Mainly though, she made the process very easy, quick and stress free. People who work in the costumer service sector could learn a lot from her. I’d go as far as saying I’ll use you guys again based on this experience alone. The car was everything it said it would be. Great service.

I am a regular this year. Achieved Gold Card due to usage every other week I have tried others at Edinburgh. tried all of them actually and then stayed with SixT because of a) competitive pricing b) friendly staff c) the car returns process is smooth. I tend to use their lucky dip feature when booking, its pretty much always been good to me. only on occasion I got lower car than I paid for. SO I think it is worth it. Only thing I would say is don't like their policy of fuel replenishment, they charged me 3 times the pump rate plus administration. it annoyed me so much I didn't use them for a month after that.this was a few months ago. don't know what the current policy is. Just be aware of it.

Wonderfully friendly and helpful Customer Service. Super car and very much appreciated upgrade. Well done Sixt. It was a good choice to move my loyalties from one of your larger competitors.

Very nice Polish guy helped us pick the best options. Very helpful and kind. The car was 2020 G20 BMW clean and nice smelling.

Dropped car off with ease, very friendly and polite staff, took minutes and I was on my way

4 stars as the overall service and vehicle was great. My only complaint is that I was left completely unprepared for what I needed to bring to the booking desk. Normally they would give you a ring a day before and let you know exactly what documentation you need to bring, but this didn't happen as I booked through a broker which doesn't pass on the full details to sixt This is not the fault of specifically the Edinburgh sixt hire car desk, but more the overall process. They were very apologetic over the desk and were very patient as I spent a while hunting through my emails for the documentation they require.. but this needs to be improved for the future.

Quick handover. Had a few issues but resolved promptly and satisfactorily by Sixt. Would use them again.

Excellent, efficient service both at collection and drop off. Friendly staff, great car and easy process.