Sinfin Health Centre derby

This surgery is the worse surgery I have ever known, if I had the option to deduct stars on my review this would be a -5 star review. called up 3 days in a row to get my son in to see a doctor, he struggles with breathing, has a chest infection on top of this and keep getting told a doctor will ring me back, still haven’t heard from anyone, and still no appointment. Been told on the final call to take him to the walk in centre. WHAT IS THE POINT IN HAVING A DOCTORS!!!!!!!!! Useless surgery, please avoid this surgery if moving into the area!

I start calling 8am to make appointments, until 8.29 I made 72 calling. 8.29 finally I got through and I was number 10th in call list, 8.45 finally someone answered and told me they are fully booked. Mean how many patients like me call everyday to make appointments, this is the time where parents have to take kids to school, get kids ready, some people have to work. Sinfin surgery getting worse. Where should patients go...

This doctor surgery has to be the worst I have ever encountered Firstly you cannot pre book a doctors appointment, you have to call bang on 8am on the day you want to see the doctor. It is literally impossible to get through, you hear the repetitive automated message telling you they cannot accept your call and than goes dead, if your lucky to get in the phone queue at all expect to be number 20 and be on hold for about 45 minutes before you finally get through to someone to be told by the receptionist that all the appointments have gone. The reception staff are miserable, not very friendly, the surgery is very old and dated looking, most the doctors don't have a clue, the only decent doctor is Dr Tom Ellison who actually listens to to your problem and takes you seriously, all the others are just quick to prescribe you antibiotics and send you on your way. I have now left this awful surgery, I feel sorry for those who are unable to find another practice, the fact that so many patients are unable to obtain appointments is worrying.

Been trying for 3 weeks to get a non-urgent appointment after seeing Dr who asked me to return after two weeks.. I have given up as yhe stress of trying to get through on the phone is too much. Don't know what other surgeries are like, but this is pretty bad

Cant get appointment and trying to get through on the telephone is a joke you have to go to surgery to make an appointment hollybrook is just the same

Waste of taxpayers money. Can’t get an in person appointment. Instead I have to wait three days to receive a telephone call from a doctor. Absolutely pathetic. Update. The telephone appointment never happened because they never called. Well done 👍 shame on you.

I booked a telephone appointment online a few days prior for the 20/10/21 at 9.20am. I sat waited patiently but received no call back. Really fed up with this surgery each time I call there are no appointments even when I call at 8am I have to wait an hour to get through and by that point all the appointments have been taken. So I thought by booking an appointment online I would have more luck but that was not the case. Really disappointed with this surgery. The Google review score reflects how poor this surgery is.

Doctor behaviour with patients are very good .I'm happy with the doctor behaviour .🙂

Receptionists have a real bad attitude. Rang on behalf of elderly friend to get an appointment to see doctor. No hope, ring back at 8.00. I told her my friend isn't capable at ringing, go to the walk in centre. I said she is housebound, call 111 then. With that I put the phone down and rang Heatherton surgery, got sorted.

Nobody answers the phone, completely waste of space and time. What's the point have it there and couldn't make an appointment.