Booked a 90 min relaxation massage with essential oils/ lotion. Confirmed with masseuse before she started that, that’s what I was getting. She asked what pressure I wanted, I said light as it’s a relaxation massage. Got a remedial massage that was at times very painful and was ignored when I said it hurt. Worse still she used Metsal heat rub instead of oils and lotion and I came out stinking like a football locker room. I was hoping she was going to ease up after a while so I persevered but was left sore and upset. Only relaxing part was when she stopped.
When I said afterwards that I was sore she said she knew what pressure was best. Waste of money.
No response from business when I left a complaint text on the booking number. Customer satisfaction isn’t their priority.