Fantastic product and service. We bought both a wood-fired Sauna and a wood-fired Hot Tub as the centrepieces for a bush spa zone in our back yard, which has proven a huge hit with family and friends. Because both products are wood-fired there is no mucking around with wiring, heating up is way quicker than electricity - and the mix of eucalyptus smoke and cedar produces this beautiful scent that sends you into ‘relax’ zone, a thousand miles from the daily grind, without leaving your home. As Art puts it, it feels like your skin is breathing. I’m so glad I chose to buy from Shym. First, the quality of the wood is excellent: I’ve seen other acquaintances pay more for from other dealers for similar products with knotted or poorer-quality timber. Shym sent only beautiful, straight-grained, richly coloured Western Red Cedar, which looks and smells absolutely gorgeous. Second, the design of the kit set is elegant and simple. Art provides a great guide, all the tools and fixings, and I managed to put both products together over 2-3 weekends, despite not being particularly handy. They look stunning. Third, the support and service was terrific. Delivery to the pickup point was straightforward, reasonably priced and prompt - all guided by Art over phone and FaceTime. During assembly, Art helped me every time I hit a block with the construction, and worked with me all the way to get both products fully assembled and functional. He totally went the extra mile. He has an open invite to come round for a soak! This is a business that deserves to prosper: great product, great service, great guy.