As hardware and timber store they are first class.
However I had a new front door fitted through them (they arranged, booked and sent the fitter, though the fitter was paid direct, door and all materials bought from Sheppards), and I have never seen worse workmanship in my life.
The door didn't close by a good 1/2" on the bottom (corrected by the fitter by moving one side of the frame only, so now the whole door is tilted 1/4")
Many other issues as well
I was left with a huge amount of work to finish the job off.
After much thought and some delay, I have decided to leave the review, as every time I see the door, I am reminded of the unresolved issues.
It does seem that Sheppards think the fitting is nothing to do with them, even though they arranged him.
Pity