Shelton GP Services stoke-on-trent

Very friendly receptions

I needed my medication on a certain day and the lloyds pharmacy next door didn't deliver when they should have done.so I just checked in the doctors first to make sure all my medication was at the chemists,and as I had an inkling they didn't know where one of my medication was so I asked they said they didn't know and that the other secretary knew but wasn't in today,would I check with the chemist so I did instead of them making a phone call.The visit to the chemist came as no surprise, no they hadn't had a prescription for that item but would check. Then with no result I went back to the doctors no help whatever they said come back tomorrow as the Dr was busy,this is a surgery with many drs,and i had an appointment out of the area and wouldnt be here for weeks,this fell on on deaf ears and the secretary gave me a shrug.This time I was losing my temper they said check the chemist again! By the way did I mention I am disabled. So I did and you guessed it no prescription. So incensed I went back and the secretary said there is nothing she could do in temper I swiped the tissue box which hit her and walked out to get in my taxi which had been waiting so instead of my meds being delivered I had a £15 taxi fare and a phone call off the police then a letter saying I needed to find new doctors.I admit my part in this debacle but be forewarned "patients come first." "Hah!"

No satisfy with doctors

Receptionist at norfolk street are helpful and very lovely! 💜

Reception staff are useless, rude and incompetent, and when I was given an appointment for a repeat prescription (as they wanted to see me before giving the prescription) I was given a junior doctor who could not prescribe my medication, will most likely move doctors.