Shell london

Please note this is not a review on the store but in the Shell App. I would seriously review the App team at Shell HQ. I have tried being loyal to Shell to use the App, but the app is a shambles. For starters there is a new App out every 3-6 months, which then causes you to lose your total trip amount. Secondly and most annoyingly, after 10 trips Shell is meant to reward you, annoyingly, my trips are not calculated properly and when I am getting close to the 10 trips, it goes back down to saying you have done 4 trips, 6 more to go!!! Even though I can back up the number of trips I have made as it's all linked to my PayPal account. Very shoddy work by the App team, its about time you really looked at this as its actually a nice and convenient proposition. I will feedback on the App as well.

Good helpfull & friendly staff, have a little Waitrose so practical for top up shopping. Good car wash, ...etc

Jan 2020 Rude Indian lady at the counter. One calls the store and she cuts you off. No appreciation.

Basically evening staff are very friendly and helpful... even sites are busy!! Wow Coustomer service!!!

There brand new electric charge point was not working after 10 mins on the phone with there helpline still couldn't charge. The staff inside had no idea and didn't help. Overall my first visit to shell in years and was very disappointed

Very rude staff, want to use jet wash, they refuse to sell because one of the staff's car was parked inside there. Advise me to come back after they shift swap...

Ok as I just went to get windscreen wash

Open 24/7 but you can not get a coffee either from the costa machine as it doesn’t work and when I asked an assistance to buy a coffee at the coffee shop inside I got answer -“Its closed” it’s Saturday 12:30pm, I do around 500 miles a day driving and I use shell mostly just because coffee machines and quick access to it. Disappointed.

STAFF ARE VERY VERY RUDE! Started shouting at me because I asked how long will my order take! Tell me to go away! Also then laughing at me speaking in their language! Disgusting behaviour!