((((AVOID)))) Myself and my partner booked a spa and hotel package. The spa was excellent as a stand
((((AVOID)))) Myself and my partner booked a spa and hotel package. The spa was excellent as a stand alone and it is very relaxing and enjoyable as well as lovely staff. As part of our deal we had booked a deluxe room for one night, we were put into a small room with two singles pushed together and told conflicting information on the room, one saying it wasn't a deluxe and one saying it was, it did not feel deluxe as the rooms felt dated, the stains on the carpet are very apparent and the tv that was faulty with black lines running across. One or two dead flies on the window. Our package included dinner and breakfast. At dinner our cutlery given had food from the previous meal dried and still clinging and lipstick on the rim of my glass, I brought both of these to the staff who apologized, they wiped the glass instead of replacing it and offered a glass of wine as a way of compensation, we do not drink. I regret not taking pictures. The room itself had no visible way of controlling the temperature and my partner found it difficult to sleep because of it. They appeared short staffed and while that cannot be helped the staff seemed friendly but not very welcoming. I do not wish to be "that guy" bringing up all the little bad bits to staff and complaining but this was my experience and I will not be returning for the hotel and overall it ruined what was supposed to be a relaxing and revitalizing short break for us both. I would warn against staying for now if you like a more modern accommodation with a varied menu other than the four dishes up for choosing or just a decent standard. We were not offered any compensation other than the wine though I should've pushed for it which is my fault. Very disappointed!