Sharps Bedrooms cambridge

My daughter bought her bedroom furniture and the quality of service was good.

I found their website with an attractive 50% off sale and no VAT, but they don't do online quotes. Went into their showroom with my measurements but no, they don't do quotes in the showroom either. Completely useless

Good bargains

I had a home consultation by a designer called Martin. He refused to give me an itemised quote but insisted that the price already included a 50% discount. He further advised that drawers were too fiddly with sliding doors and that a separate chest of drawers should be purchased. He refused to give me a CAD of the wardrobe unless I agreed to proceed with payment on the spot. He did, however, give me an inaccurate drawing of my bedroom, which did not fill me with much confidence. The designer was extremely negative about other fitted wardrobe companies, in what I understood to be a bid to push his sale through. The 'bespoke' units are chosen from a catalogue in limited sizes- not bespoke at all!

Quality

Home visit appointment Late to appointment - not a great start Not very impressed with Sharps Sales Representative service to be honest. There was no transparency on deal costing or proper quotation, no brochure and just wanted to rush a sale through and do the deal. When I explained the 50% deal, he said everyday is a 50% deal. When looking at the costing, he just sheepishly just got his phone out and was hiding the numbers hoping to pull the wool over my eyes. Very straight in 2021. Again, it goes does to transparency and clarity. It was not clear what the deal breakdown? How am I save? As a big company as Sharps, you could do extremely better. I will not be purchasing from you due to the poor sales representative and lack of transparency which could be down to Sharps training process. Also, I did not like the way the sales representative dismissed to the finance options stating the APR is too high. Shocking. Not personable and lacks true customer service. Will not recommend!!!

I had my wardrobes installed yesterday. I realized they have wasted a big area of the room and they didn't communicate it to me at the time of design. Very expensive compared to what you get! Not worth it.

Yesterday we had a booked visit from a designer called Martin who was frosty, unpleasant and clearly had an attitude about the appointment being made on Sunday. When I assured him I was happy to have a visit during the week and I was told he was local and therefore happy to see me, he told me he was making someone a favour. Well, it clearly was not me as my husband and I found him rude and unhelpful. Therefore, we will NOT be leaving our money with Sharps and prefer to take our business elsewhere.