Shangri-La Apartments – lake district

We really enjoyed our stay, your staff did amazingly well to keep us comfortable and happy. Our only complaint is the shuttle service, its a little too sparse and the timings are not conducive. I understand that perhaps demand for the shuttle didn't seem strong and that management may find little reason to improve it. But sometimes its a 'chicken and egg' problem: if a service is not comprehensive nor useful enough, your guests won't see a point in using it.. =P . But, going forward, perhaps you can explore an 'on demand shuttle scheduling' scheme, where perhaps you can have your guests place requests a day in advance, for several pre-set shuttle slots through out the day. That way, you can better cater for your guests needs, while also optimize your shuttle scheduling. Note that this might give you an edge over the other service apartments nearby, that are better situated along Orchard road. Other minor things: Kitchen was great, useful and well equipped, but perhaps a microwave might be more useful than an oven. =) Bathroom was clean and a good size, though the shower water supply occasionally lapses in our apartment (for about 2-3 minutes, after flushing the toilet). And perhaps the complimentary shower gel and shampoo could be improved a little. =) That's all. After all I mentioned above, there is really nothing else we were bothered by. We truly had a wonderful time at Shangri-la Apartments!

Very Friendly and helpful staff. Me and my family stayed there for 4 months during covid crisis. They always went above and beyond to make our stay less stressful. Many thanks to you all

It was easy check-in and check-out. Staffs were all very friendly and helpful. Only the microwave is a bit old and not easy to operate. Thank you Vannessa and Lynette for all the kind arrangements.

We stay here for almost a month . Staff are kind, friendly and helpful. The rooms are nicely done and very comfortable to stay in..

It is nice place to stay for it near orchard road and it is a quiet and it link to Shanghai hotel where there a good swimming pool for young children to play . My grandchildren enjoy staying there. It much better yhan staying in a hotel.

Good experience with great food from the hotel restaurants and use of the Splash area (again in the hotel) for kids. Whilst the pool in the apartments is excellent and quiet. The appartements are a bit tired by now, but clean. There's construction right in front of them. It was quiet whilst we stayed, but something to keep in mind.

Efficient, good service - no issues.

I believe everyone went over and beyond to provide excellent service and I want to call out Charlotte, the Line Restaurant - service by the front staff and New who served me very well. The reception at the apartment provided excellent service especially Viknes! The cleaners - Fan and Vimala were amazing as well.

Very comfortable accomodations, well equipped,

The service and personal touch are second to none, Splash Zone, Buds and Shangri-la pool are amazing for the kids, absolutely loving our stay here!