Shabby Chic Beauty cardiff

Shambolic, disastrous booking system. Third time now where I have booked online to then go to the salon to then be told it can’t be done cause the booking didn’t come through, or the room is already booked. Never come across a salon like it. If they don’t want to offer a service, don’t run the business! Waste of time and energy for the customer. Shocking! Let someone else have the premises who can actually manage and offer a professional service.

My daughter had a disasterous 1990's stripey hair colour here 3 weeks ago, which was nothing like the picture she asked for. If I could give this place Minus stars I would. They didn't do a Patch test beforehand! The colour was applied by an experienced stylist (Apparently - the owner or more senior staff member??). Afterward, I complained via Instragram about the end result and our dissatisfaction and as I write this review - I have not even had so much as an acknowledgement; even after 3 weeks- shocking and unprofessional! I can't believe they have not read our message. I bet they have read other messages from customers asking questions or making enquiries. Why have an instragram page posting pictures of "Beautiful results" and not do anything with customer feedback?? We eventually sought advice from a PROFESSIONAL SALON who advised that there was a TECHNICAL failure in the application of the colour - she has evidence of colour seepage from the foils. See pictures for Seepage and of course the 1990's Stripes on top! I'm not one to complain but this is an experience like no other; awful and one I'd say to others please AVOID at all costs. We had to pay to have this fixed elsewhere. Poor customer service, no professionalism.

Brilliant cut, as always, Sarah is an amazing hairdresser. ⭐⭐⭐⭐⭐

Love my new hair style. Thank you Meg, you really listened to what I Wanted..Will definitely come back.

Excellent service, staff all very friendly and welcoming. Everyone always happy including and especially the customers. So glad I was recommended this Salon. No intention of going anywhere else unless I move away!