Scott Fraser Head Office & Property Management Centre oxford

I have had an excellent experience with Scott Fraser and their fully managed letting services. Staff are very helpful and supportive. Caroline is my allocated property manager. She is an outstanding support, and keeps me up to date with any repairs, issues and the general status of the property. Highly recommended.

Scott Fraser are an excellent company to use for property services. All staff are helpful and professional; Liam was especially efficient in our recent transaction. We recommend their services for real estate.

We have rented with Scott Fraser for a number of years now and have always experienced an excellent service. Our current Property Manager, Susanne Bleisch, is very quick to act on any maintenance issues ensuring that they are resolved as soon as possible. We're very happy tenants!

We've rented our flat with them for almost three years now and it's been a great experience. Joanna Channon in particular has been a great help if we had any questions/maintenance help so I'd recommend them! :)

With a wide selection of lettings agencies in Oxford, my key criteria for choosing an agency were: reliable, independent and able to take great photos of a property. Scott Fraser came out top! They didn’t disappoint with the photos they took of my flat. I’m very happy with the tenants they found. And Jo is always super responsive to any questions or queries I may have.

I moved out of a Scott Fraser managed property over a month ago, and they haven’t been in touch regarding the refund of my deposit. I called up last week only to find out that the person who was originally managing my flat no longer works there, and all of her work is assigned to another person. I tried to contact this person by telephone and email several times last week, and received 0 response. This kind of communication is truly unacceptable, especially when it’s a large sum of money being overdue for over a month. Currently the issue is still awaiting to be resolved. I advise whoever is responsible get in touch with me now.

We have rented a property with the help of this business. From not having a working shower for the first December in that property(for about 3 weeks), with a one year old, and when I've mentioned that we need some cot outs from the rent, because no matter how understandable one can be, this is not acceptable. To fast forward know, moving out, speaking almost every time with a different person. Emailing them the proof of booking a cleaning company for the property upon our move out. To them giving us the report of the property one month after we finished our contract, and two weeks after the new tenants moved in. Nobody in this time contacted us to tell us that it seems the cleaning was not done by an approved cleaning company that they work with, and nobody contacted us after the review check was done to tell us the cleaning was not done properly. We had moved out 3 weeks before our tenancy finished. An that leads us to this moment in time, when I am waiting for our deposit back, agreeing to pay extra for the extra cleaning that was made, yet nobody showed me any proof of this alleged payed cleaning. A month a week since the tenancy finished and still no deposit back. When I've contacted them to coaming about all of this, I was told that de shower ''thing'' is our fault for not complaining officially about it, and the rest is our fault, and if we are not happy we can write a complaint to the complaint office, but nothing will come out of it basically. This from a company with a name in UK. More then disappointed. Hopefully by the 2 month point from finishing out tenancy, we will manage to get the deposit back. Hope we will not need to keep on calling, begging for our money back, even do on the website for the deposit check it shows that we are pending o get it. We loved living there, and we cared for that house. During this pandemic when everyone has applied for help and relief from their tenancy, we never did, even when our neighbours got a month off from paying theirs, from this same company. Yet we did get a text from the landlord asking if we still had jobs, so we can afford the tenancy...that was a deeply offensive moment. Should we think that because our neighbours are English, and we are not, we are treated different?

Really good experience. Rosa was my contact, she handled every problem in a very professional and efficient way. She promptly reply to my emails and found solutions every time.

Joanna was our Property Manager and was great. It was our first experience of letting and she guided us all the way, efficiently and professionally. She responded very quickly to any queries we had and we felt that we could talk to her about anything however small. It was nice working with Jo and we wish her and the whole team well.

I am tenant in one of the properties let by Scott Fraser from last 3 half years.They are very professional and helpful.I have always got a very good response from my property manager & landlord whenever I asked for help.I have got a few new appliances and got property repainted