ScanAssure Medical Ultrasound bolton

Amazing service and staff! I came for a reassurance scan as it was quite a long wait until my NHS scan. After suffering an early miscarriage early in the year I was extremely anxious. The staff were amazing. The lady on the phone booked me an appointment the very same day. The lady who did my scan was patient and understanding and took time to reassure me everything was alright. She gave me a report to show my midwife and I even got 2 photographs included. I will be booking again soon to see little one again! Thankyou so much

I had my baby Scan here last we week and it was just perfect. The sonographer was lovely and spent ages with me explaining the scan and reassuring me about baby. I felt confident the minute I spoke with the booking team who seemed really to care about what I wanted. The place is also lovely and relaxing and they shown me their brand new scanning suite which opens soon and it looks really nice, I have booked my 4D scan with them for October. The prices were the best I could find (after much looking around) and offered great value for money. What I really loved though was the way that they checked everything they could on baby and was really meticulous. I cannot recommend these guys more.

I’ve had three private scans with ScanAssure. I cannot praise and thank the sonographer Alyssa enough. She has been nothing but kind, compassionate and caring, and her knowledge and attention to detail are second to none. Unfortunately my whole experience has been overshadowed by the incompetent administrators, poor organisation and the overbearing, bullying and intimidating Managing Director - Roy Craven. When I went for my second scan at 10 weeks (myself, my partner and my mother attended the scan) I booked a 17 week gender scan with Lyss - we booked for a Friday at 8.30am. Unsure of her days Alyssa asked for the appointment to be put in and notes on the diary and in my notes to say if there was an issue that I was to be contacted. We attended for our gender scan on the 13th April, only to be told that there was no clinic running and there was no where else I could attend for the scan. After I arrived home the aforementioned MD called me on my mobile and tried to blame me for the mistake, claiming that I ‘believed I had an appointment but in actual fact I hadn’t’. He claimed that all staff present on the day confirmed no appointment was made - ‘all staff’ means two members, one of which was Lyss, who advised she had told them to contact us once they had changed her days. Customer service is severely lacking within this organisation. Blaming a customer, rather than accepting liability and apologising, is the wholly unacceptable. Scan assure did refund £50 for the scan (we paid £60 for it upfront). However, they are now disputing this. I would argue that being so administratratively poor, the mistake is theirs. We paid a deposit for the first, and the second and third in full. Despite all that happened on this day I still, feeling confident in and comfortable with Alyssa, proceeded to book a £130 anomaly scan at 19 weeks. After a very thorough and enjoyable anomaly scan on 28th April (at 19 weeks pregnant!) I came out to pay and was immediately accosted by the receptionist about the £50 refund - I explained that the account wasn’t mine and that I had no idea what it was going on with it. I paid my £130 and sat waiting for the pictures from my scan. We waited for about 15 minutes, when we asked about them the receptionist said ‘I don’t think there are any’. I said ‘I would think for £130 there would be some’ and confirmed with Alyssa that she was printing them. It now seems they were withholding my pictures until I had been interrogated by the MD. I got a text message from him (wholly unprofessional, and not why I provided them with my phone number) and a phone call. When I was unable to answer the phone due to poor signal he proceeded to call me on his receptionists phone and then the office landline. During the call he was intimidating, bullying and condescending. I repeatedly informed him that the account wasn’t mine and that he would have to speak to my partner. In the end I terminated the phone call in floods of tears, apologised to the receptionist and asked that she apologise to and thank Alyssa. I told her I wouldn’t be returning. How did he know my scan had been a positive one? On leaving the building I called my partner, who had been unable to attend the scan, in a hysterical state. Understandably, after my having had an anomaly scan, he immediately thought there was something wrong with the baby. Since then my partner has tried to contact Roy Craven, requesting a call back. His phone calls have not been returned. It’s ok to try and intimidate and upset a pregnant woman, but he doesn’t have the decency to call a man back? I’m saddened that this has been my experience, because I would have loved for Alyssa to 4d scan my baby.

Just had a scan here after a referral from my GP. I was early for my appointment so expected a wait but the seccond I walked in through the door I was greeted and taken straight into the scan room. The man scanning me did all he could to protect my dignity and made me feel very relaxed. He talked me through what was happening as well as general chit chat which helped keep me relaxed. An experience I was dreading turned out to be much less daunting than I could ever imagine, and this was all down to this fantastic place. Thank you!!!

I had a early scan today at scan assure after medical problems in previous pregnancies so i needed some reassurance. The sonographer Alyssa was amazing, So reassuring and kind and has really put my mind at rest! I'll definatley be using them again for my next scans. They are so reasonably priced compared to alot of private scan companies. Absolutely worth every single penny! Thanks so much! :)

During lockdown, I was able to arrange a HSG procedure with Dr Craven at ScanAssure. I also had scans prior to my embryo transfer and a viability scan when the transfer resulted in a positive pregnancy result. The team are always helpful and supportive and I would definitely recommend them.

Firstly they cancelled my first appointment 10 mins before whilst I was parked up about to go inside. Second appointment was Really bad experience. Knocking on the door, ringing the bell for 5 mins. Eventually the door opened. I was told my appointment has been cancelled and she spoke to my husband. Nobody spoke to my husband. She got me mixed up with someone else. Then told me she hadn't had my referral and couldn't do the scan, again this was incorrect. Told me they are seeing someone else as I was late but nobody was opening the door!!!! I had to wait around 45 mins to eventually be seen. Scan was fine but the appointment and receptionist process was a nightmare and totally incorrect info given.

Excellent service for my recent scan. The sonographer was very professional and reassuring, helped put my mind at ease. Would highly recommend ScanAssure.

After attending my appointment at Rochdale through a GP referral, I feel the staff based there need to be more caring and considerate when carrying out scans on extremely nervous clients!

Rang on Thursday at 9.50am to get a recorded message giving their opening times (9.00am). Wanted to know why my results from a scan were still not with my G.P. after nearly three weeks!