Sally brighton

Lovely, helpful and knowledgeable staff. I’m assuming the negative comments here are from people who are not in the trade. As Sally’s is essentially a trade store, we are very lucky to have one open to the public in Brighton. There’s only so far the staff can actually help you regarding recommendations for certain hair products. It would be incredibly unprofessional, and not to mention dangerous, for them to advise non-trained members of the public about dying/perming/chemically straightening their hair with these industry grade products. Or even advising on professional standard waxing or nails. That’s why people need a qualification and years of training and experience to carry out these procedures. I’d like to thank the staff for their unwavering professionalism in advising trade customers and dealing with demanding members of the public who constantly take exception to the fact they can’t just be told in 5 minutes how to carry out complicated and often dangerous procedures at home. The staff in your Brighton store are a credit to your company.

All of the girls are super lovely and always happy to help. Especially Emily. She’s the BEST. Guaranteed I always come out with more than what I actually go in for.

Not sure about these other reviews but can’t fault the girls in the Brighton store. Manager went above and beyond to help me find the right product for my hair, I wouldn’t of had a clue otherwise! Thanks ladies

Utterly poor Management, the manager needed to be protect by her own staff to deal with a simple purchase. How sad! If you buy any item the staff is nice, lovely but if you want to change or refunded they are the most horrible people . Please Sally Head Management have a look this shop the staff. Desperate need a good customer service starting for the Manager. If you need to contact me the manager have my phone number and my name.

Just popped in here, didn't have what I was looking for but hair extensions there seemed nice and realistic.

Contacted the Brighton store and Lydia was amazing. Picked up my mini GHD'S (cheapest anywhere) I had asked if store did gift wrap and Lydia "said leave it with me". Turned up to the most amazing parcel wrapped up. Fantastic customer service. Will be buying all my family and friends gifts here. Thank you.

lovely, friendly staff who are really helpful, and a great selection of products for doing my hair!

Staff are friendly, very knowledgeable and attentive. You can see the Branch Manager at the Brighton store (sorry I didn't get her name) takes pride in her work and staff. I quite happily keep spending money in there as long as this stupid pandemic allows us to! Well done all the girls at Sally's 👏

I also have a great experience in Sally's, Crawley. Nothing is too much for them , is the attitude. Luke and his team really do care about giving a good customer service and experience- thank you guys. Ally x

Horrific customer service! One extremely rude woman in particular is in dire need of some training on how to treat potential customers - either that or she needs a career change. This should be addressed by management immediately as she lost a £60 sale purely by her disgusting attitude. Do not visit here - spend your money elsewhere like we did! Do not recommend.