lilianchioma .
1 Google Rating
The management of the Salford Community leisure is a disgrace to the community. It does not accept c
The management of the Salford Community leisure is a disgrace to the community. It does not accept complaint and when a customer does complains, it is swept under the carpet and the customer will be left in the dark. This explains why some of their centres treat customers with lack of regard and respect. I celebrated my son's birthday on the mothers' day at Clarndon leisure centre and the manager on site that day was extremely rude to the guests and threw us out of the centre even before 6pm their closing time. The staff was laughing at us whille we were gathering our item to eat outside. It was a total nightmare. The manager was in control of the staff and was coaching them on how to bully us to leave the room, in front of the kids and mums. I made a complaint first week in April and heard no reply till date 29th of August. I made sure the complaint was received as I rang the management of the salford community leisure after couple of weeks to ask whether my complaint was receved and she told me yes and that she has passed it to someone to look at. Anyway, she did not do a good job obviously as she never bothered to get update from the task she delegated. I think because I was complaining about the behaviour of the onsite manager at Clarendon, no one wants to call a spade a spade and they choose to ignore the complaint. I also emailed Clarendon, but was not surprised as there was no reply. I also lost some of my items . Beware of the Salford Community leisure especially Clarendon, as the organisation practice secrecy and discrimination. Another parent in our group told me that she was treated the same when she had our daughter's birthday. Thus, their behaviour to black community is appalling and they are allowed to get away with it. They should be ashamed of themselves. BULLIES!
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