Safestyle UK coventry

You get what you pay for. The poorest customer service I have ever experienced. We had all our windows replaced with them and a series of issues kept arising. First, turns out that several window designs that we had discussed with the salesman can't actually be build. Because of this the surveyor had to come several times. When the fitters come, they were very rude and unprofessional. They tell us the fitting will take one day, but takes two. And then they find out that one of the windows was the wrong size, so they have to send a surveyor again and manufacture it again. All this resulted in delays that made it take almost 2 months since we signed the contract until the windows were fitted. All this while my wife was heavily pregnant and about to give birth. Despite them ensuring us that things will be sorted on time before the baby is due, the series of mistakes made it go beyond that time and we had to have the final window installed with a newborn baby at home, with all the noise and toxic smell. Really disappointed, such a stressful situation, and the managers on the phone were not helpful and some were even rude. To top it all up. Once we thought all the problems would be over, one of the windows fails to close only a week after installation. And they are sending the "next available" engineer in 5 weeks!

Great service. I had a salesman who was very helpful and listened to what I wanted and gave me the best option. The surveyor was clear in advice and thorough in the job. The installer was a very friendly and competent individual, soon after an after fitting representative arrived who checked the quality. The finance team where very helpful and all dealings with the company have been a pleasure. 10 year guarantee and installation and old item disposal included I would highly recommend using Safestyle UK.

My experience with Safestyle is a truly positive one. It was an easy enjoyable experience from start to finish. There was a large choice of styles and colours. A lot of advice was also given to make choosing easier. I was promised that the Composite Door and Glazed Surround would be fitted before Christmas, and was not disappointed. The installation team arrived when promised and were very professional. The work was done to a very high standard and all waste and mess was cleaned up and taken away. I will be using Safestyle to do my rear garden door in the Summer.

Safestyle offered me assured quality of windows at a great price. They are windows that last, the cost of that is more than worth it I thought it would take a long time to prepare but it was all done from consultation to fitting in 3 weeks. Every layer added another level of world class customer service. Surveyor made sure our window style matched the rest of the house whilst keeping the character. The fitter was polite, prompt and no fuss. Exactly what you want and need Highly recommend for anyone who wants quality with service

Absolutely dreadful service. Pushy and rude sales people who visit the property. Follow up phone calls not listening to what you want, but just try and force you to buy. Hang up on you when they don't get there own way. There is a reason why they are the UK's cheapest. Avoid like the plague!

Absolutely horrendous!!! Left my whole house in a mess, aren't coming to finish the job!!! I strongely recommend you avoid Safestyle UK altogether!

Had the salesman turn up and he had No clue what he was doing, he handed over the broucher for us to take a look and did not say a word, we wanted him to give us an idea to replace our front door, and his idea was to go for same colour as my car so it looks good. Thats right, my car. As soon as he said that i could not trust him to recommend anything else. Plus, instead of staying seated im my lounge, he kept getting up and walking around, not professional at all. Wanted quotes for 2 doors with side panels, he said he can only give me 1(i really wanted to kick him out at this point). After that 1 qoute he wanted a deposit. I could not believe what i was hearing, cheeky sod also got his manager on the phone pretending they were giving me a discount. What a Joke I would not recommend this company

Will not stop calling me, even after I told them I'm not interested and after asking their privacy team to take me off their marketing lists. 1 to 2 calls a day, every day.

Re:Contract number 1433231 My 6 windows were installed by safestyle on 21st April, and while on inspection by the end of installation we noticed one of the double glazed unit has got 2 big cracks. We notified the installer He replied ,he already noticed it while installing the unit and notified safestyle and and it will be replaced by new unit on 29th april 2021 and he assured me that I don't have to do anything.So I paid in full amount of £4400,(I already paid £640.00 in advance) so I rang the post installation unit 28th April 2021 regarding the confirmation, but they were not aware of this issue. So I did explain everything and lady reassured me she will contact the installation department and someone will give me a call on the same day regarding the replacement. and regarding the scaffolding which is still in my property ,she said the scaffolding company will come and remove the scaffolding on 29th April . I already had another post installation issue with the contract number 1232256 which raised the complaint in December and it hasn't sorted till now., which i made an official complaint via email 2 weeks ago, and I haven't received any reply except an automated message. I rang the complaint department number to speak about the existing issues on 28th april around 11.30 and the lady I spokes said they can only do is apologies and reassured me that everything will be sorted. I waited till 15.30 today (29/04 2021)for the installers arrival ,but I didn't get any update. and the scaffolding is still here. I rang again the post installation number and spoke to someone called Caitlyn, all got was the same apology and reassurance only. safstyle charged is very high amount, compare to a local company and I went with them expecting good service and all I got is a cracked window and lot of frustration and my house surrounded with scaffolding sitting more than it needed. I neverever go with them again and never recommend them as well.

What a fantastic product at a fantastic price... The key, as all double glazing companies and reps, is the negotiating. Get a salesman that actually is genuine and that will help emmensly. Actually spoke to the Stuart, the manager and sorted out a fantastic deal on 2 composite doors and a window light. Fitted as agreed with the quality of the product and fitting being second to none. Will most definitely use again. Thanks to all at the Coventry branch.