Rydges Darwin Central – Darwin

Good location.clean but very basic rooms - no phone, or hot chocolate! The check in was odd, having to check yourself in on a computer not directly with staff. Pool is nice but very small - not a great size for keeping the family happy.

Staff, when you could find them, were friendly and helpful. Location is good. They are the only positives. Self check-in had to be guided by a staff member so really what is the point! TV reception in the allocated room was atrocious with horizontal lines across all stations. When a change of room was requested, was advised all TVs had the same problem. Forget watching TV, but was given a larger room with a "view". The view over roofs was obstructed by the filthy windows. The blockout curtains for the brutal western sun had come off their tracks and were useless and the toilet would not flush properly unless the button was held down. Lodged a maintenance request via their app and promptly received a confirmation call (good). They fixed the curtains but not the toilet. The room also had a damp musty smell to it. All in all extremely disappointing accommodation, well past it's use by date and one to be avoided.

No one at reception. Self check in, very unwelcoming particularly if you are hot and tired after a long journey. We stayed for 6 days ond only saw 2 other guests! No dining room, unless you count the public food hall outside. Instead of breakfast we were grudgingly offered vouchers. A bit like the end of days.

Could not check In on time, have a kiosk check in which created a line up of travellers. (No hurry as rooms not ready) 1 staff member who DID not check people in to hurry up process. Very obvious using a self serve check in at the cost of staff. Paid over $300.00 a night, to check in our selves and no service. Also free wi Fi that did not work. Overall not coming back and would not recommend. When questioned Wi-Fi issues was told " it's no big deal haven't amputated an arm or leg. Not at all professional.

What a dump. To get in the door to check in you need to use an intercom to get buzzed in. Reception is not staffed so they expect you to use a self serve machine that wants you to type in details already supplied at the time the company travel agent booked. The key didn't open the carpark as it should so it took a while to get that fixed. The room is dated and smelled musty. The beds have very cheap mattresses and only have a top and bottom sheet and nothing else. The TV is unwatchable with just snowy lines flashing across it as they are using an old Movielink system that were around in the 90s and as it is only a Movielink remote and there are no buttons on the TV you can't plug in your own device to the HDMI. No phone to ring and complain. Nobody at reception. Speaking to other guests in the lift all their TVs have the same issues.