....decided to get my scruffy VW Transporter washed...it’ll never be pretty but it can at least be clean. Called Ryan’s Garage as the automated car wash in Portishead was closed. Booked the vehicle in...got there on time...the booking wasn’t in the system...no worries...asked how long it would be...”a few hours” was the answer and £15...no problem....Took it around to the wash area and the gentleman doing the washing was very polite and positive and said it was only an external wash and it would be about twenty minutes...Ideal.....came back vehicle appeared to have been washed.....paid the £15.....HOWEVER!....when I looked to see if they’d washed the roof...they had NOT!!!....went inside to bring this up and was told that “due to health and safety (ladder, 2 persons present etc)van roofs never get washed unless an extra charge is made”
Whilst I appreciate and respect the need for Health and Safety regulations, I also appreciate being informed of this prior to agreeing to a service.
When I pay to have my vehicle washed ...I don’t expect to have only 60% of it cleaned.
No apology was given, no remorse, no solution offered, nothing that resembled customer service whatsoever. It probably borders on a violation of the Trades Description Act.....so be warned make sure you get all the information beforehand from these cowboys because they certainly won’t offer it.
...This is my first ever Google review and I hope someone reads it.....