RWM Estates – Sales & Lettings cardiff

As a landlord I have used RWM Estates 'let only' service 4 times over last year. Letting properties is not easy & can be a minefield, I have found the service good value for money & will continue to use this agent. I also love the staff so welcoming and have a good sense of humour.

As a landlord RWM Estates have always been more than helpful and communicative in dealing with queries etc. Would certainly recommend. I have always found the staff to be very friendly and helpful. Thumbs up from me!

A local estate agent with a friendly and professional approach. Ryan a personal friend whom I've known for many years is very approachable and his staff friendly, professional and very helpful so putting you at ease as selling or buying can be very stressful. So putting you at ease. Well recommended

STOLEN rental payments and tenants deposit. Ryan the manager trading as RWM Estates has on multiple occasions claimed to issue bank payments (10+ times) which never arrive (over a 2 year period). He also has written a cheque that bounced. I can see from other reviews he has done this to countless tenants. Since they responded to this review, this matter has still not been resolved and Ryan has expressed no intention to do so. STAY CLEAR

I would Just like to say a big thank you to Natalie and her team at RWM Estates when dealing with the sale of my mothers property. I will be recommending them to my friends and family!

A disappointing service. Having handed the keys to my property over, I returned a couple of weeks later to find it had been left entirely unlocked by RWM Estates and anyone could walk in. A tenant was found and an agreement drawn up and signed on my behalf without any consultation regarding the tenant and without my seeing the agreement before it was signed. Indeed the keys were handed to the tenant before I had even seen the agreement. I had expressly requested that something be included in the agreement which was not. I attempted to get this, and other matters resolved, but was completely ignored. Further, although the service is stated as including taking meter readings and informing energy providers, and despite my asking for the meter readings, this was not done. The tenant was given the keys and then left the immersion heater and towel rail on 24 hours a day for several weeks. The electricity account had not been transferred to the tenant. I sent a number of emails to Ryan and to RWM Estates and made phone calls and have been totally ignored. Nothing has been done to resolve these issues despite more than a month having elapsed from my initial email. It would appear that once RWM Estates have your money they are not interested in resolving any issues which have arisen as a consequence of their own lack of due diligence.

I have found RWM Estates to be professional and attentive, always quick to reply to emails, keeping me informed of progress and generally making it a less stressful process. Thank You Very Much !

They are a circus of unprofessional, disreputable and negligent court jesters, with Ryan being the lead clown. Ryan and his clan of clowns endeavour to provide the worst possible service and manage to make a mess of just about everything they touch. Do not be fooled, they retain a false display of professionalism when you first enquire with them. However this is a façade. They in fact do not have any intention of providing the service they promise and actually will do their very best to screw you the entire way. If I listed everything they managed to make a mess of it would be an essay. Their buissness practices are more apt to a comedy sit com rather than an estate agents. I urge anyone thinking of using these absolute jokers to save yourself the stress and difficulty of rectifying the mountain of issues they cause, and then run away from. They are only in it for the money and don't even pretend to know what they're doing after you initiate proceedings. They don't know the first thing about anything and Ryan will do his absolute best to mess you around, he is so untrustworthy and should genuinely wear a clown costume. I anticipate that RWM Circuses will reply to this review, just a little heads up, don't bother trying to pretend that you are any semblance of a reputable company, and do not pretend that I am just having a tantrum over nothing. I'm sure your reply will be very entertaining never the less. Please save yourself the bother of replying and dedicate the mighty effort of banging your heads together to come up with a response to trying to do better with all the other people you're indefinitely screwing over.

Extremely helpful and informative. Highly recommended