Having visited London and their previous location in Manchester over the past 5yrs, this was by far the BEST experience I've had.
Alex was professional and very helpful.
I made a few errors on my application but Alex gave detailed instructions on how to change and update my application while I was there. He reprinted the updated form for me to sign and even helped to pdf and email the application ( I'm a bit of a technophobe )
Only took 25mins of which 15mins I spent changing my application mistakes.
Alex offered an express service of a 7 day turnaround.
Received a text message 3hrs later to inform that all of the paperwork and my passport were sent to the Russian Consulate.
Been to Russia many times over the last 5yrs and having witnessed Russian bureaucracy 1st hand and how slow things often happen, Manchester Russian Visa Centre is the complete opposite.
Excellent service. Friendly and polite.
Well done Alex and your colleague who dealt with a young lady who had many things wrong on her application but was still patient and polite.