Rubislaw Place Medical Group aberdeen

I can only praise all the staff, nurses and doctors. Having been a patient in this practice for many years I feel very lucky.

I had a check up here a number of years ago and had a horrible experience with one of the male GPs. Although I was seen and treated there was a distinct and apparent judgement in the way I was spoken to. As an older person I now know why this troubled me so much.

Awful attitude from staff. Waits for GP appointments are ridiculously long and there is no use on trying to have a single GP as most likely they’re not going to be available EVER again, so you have to see 4 or 5 of them. And even if you manage to explain that many times the medical problems you were having, good luck trying to get a prescription or even a referral from this people. Is like if they were paid more the least pacientes they refer... oh wait. THEY DO.

I waited around three weeks for my registration appointment with nurse. Unfortunately due to being on an important phone call regarding my welfare I completely forgot of the 9am appointment. I explained to the reception staff who held a bad attitude. Then I was told in other words I should be thankful im getting another appointment. Accidents happen. I asked to talk to the supervisor who was making me feel bad about missing the appointment, I now know where the reception get there stinking attitude. I explained they can keep they're registration as a patient that's not the way to go. Terrible customer service, absolutely rotten. All because im outwith catchment area I've waited for over a month for an appointment to address itch ears. I'd not recommend this practice to anyone, less you've a stinking attitude and your applying for the job of receptionist or reception supervisor. An absolute disgrace to patients.And a total mockery of the NHS.

Reception staff have a shocking attitude.

I can't praise this practice enough. All the staff are excellent, from reception, to nurses to the doctors, especially Dr Marwick. I'm moving and heartbroken I can't take the surgery with me.

Receptionist takes details and asking what is happening to you and desides would it be pictures uploaded online or call appointment. If you Even if you pregnant and suffering over 24hrs no appointment required to check up on you or your baby.

Absolutely wonderful practice, from the receptionists to the GP’s, nurses and midwives. I feel like they do genuinely care here. Without a doubt must be the best practice in Aberdeen.

Very impressed with the care I received recently from the practice. All staff I came into contact with were very professional. Special thanks to Dr Sheikh who made a particularly helpful intervention.