Roko Health Club Portsmouth – Portsmouth

Great place, gym is quiet each time I have been. Great equipment and decent members too. Nice

Roko health club has a ton of parking, modern gym equipment and friendly staff. There are a number of classes you can book and have good changing facilities and a pool. They do swimming lessons for young kids and while the viewing area isn't the best, the instructors are great and my boys really enjoy going.

Great service by Friendly staff. Good selection of gym equipment.

Does the job. I'm now sure if it's classed as a premium private health club, more like leisure centre, however there is a good amount of equipment with lots of space. I mainly use the pool which is good. The only thing I would moan about is the standard of the changing rooms. Very dated and cold and not what I'd expect for a private health club, if that's what it's meant to be marketed as.

Been a member here for nearly 2 years now. The service is alright but nothing special and so wanted to cancel in December due to not really using the facilities. I initially sent in an email in December to cancel but I was told that this wasn’t acceptable and that you had to write a letter or come down in person which is fair enough. I then wrote in a letter to give my 3 months notice. In March I realised that I hadn’t had a response and so I went into the club to discuss. I was told that my cancellation hadn’t been received and that I would have to wait a further 3 months to cancel. I was not happy with this and after explaining this with the sales team it was agreed I could cancel my membership with one months notice. No more payments came out my bank after this however in June they started up again. When I went into the club to discuss this I was told that I couldn’t speak to a manger because they were never in and that due to COVID I had to pay a further 3 months notice. I was told all I could do was email the club manager which I have done but still haven’t had a response at all. Now they are still taking my money and even had the cheek to threaten me with sending debt collectors to my address when I cancelled my DD. At this point i have now been trying to cancel my membership since December and they are now just ignoring any attempt to contact but are still happily taking my money. Absolutely disgusting customer service and avoid at all costs. Complete daylight robbery.