We didn't have the best experience with this company. We travelled up from London for a friend's birthday and booked on the Prosecco Boat Tour, as a surprise for the birthday girl. As we were not so familiar with Bath, we made an error of heading towards the offices of River Adventures instead of the pick up point. We tried to contact the company on multiple occasions when we arrived into Bath, to gain assistance and we were only able to gain contact, a few minutes before the start of the tour. We were promptly told that we would miss the tour and it would depart without us. We felt that no empathy or flexibility was shown by the company. We made quite an honest mistake and did try to make contact to ascertain the correct information and direction, but unfortunately, this was not given. We didn't expect the company to wait for us to arrive at the pick up point, as we were aware that other people had booked on the same trip, but we had hoped that the company may have shown some form of flexibility by offering to rebook the group for a later time or date. This added a sour note to our day trip to Bath, as we had planned the whole trip around taking this boat tour, which was quite unfortunate and very disappointing.