We bought a house through Richard Harding earlier this summer. It was a highly sought-after property and we won it only just in a sealed bid. It felt, though, from the start that these estate agents wanted to sabotage the sale. Even as we walked around the property with our surveyor (who we had paid £3k+ for), all the Richard Harding estate agent could say to us was "we speak to the people who missed out in the sealed bid everyday, they constantly ring us up to see if this sale is falling through" or words to that effect. We found this very strange.
We were buying the house with a bridging loan which was horrifically complicated as the house was old and in a horrific state, and involved five solicitors, yet there was no 'help' so to speak of from Richard Harding. It was just threats and ultimatums. Sometimes they would make an ultimatum which even the seller's solicitor wasn't aware of, which made us wonder if they were just making it up. It also seemed like everything they did was on behalf of the sellers. They didn't 'manage' the sale for both parties. They just worked for the sellers and, in our view, created a tremendous amount of mistrust between us.
We believe they treated us (in our view) so badly because the house was so sought after. Indeed, they even admitted that they weren't hassling other people who were taking a long time (if it was a long time) to complete on their purchase. The reason - because in those sales no one else was waiting in the wings. So, it seemed the whole reason they were so brutal to us was because the house was popular and other people were mad they had missed out on it. Unless Richard Harding had an alternative reason for it to fall through and to give it to someone else - we don't know.
Finally, up until the last few weeks, we felt Richard Harding weren't being genuine with us. All the hassle to get it over the line - all the threats and ultimatums. We were ready to exchange and complete on the same day - which they had known about for months. Then they told us right at the last second that the sellers wanted a month after exchange to move all their furniture - which they had had five months to do. When we queried their suggested completion date, they just said: “That’s the completion date.” As I say, they weren't working for us, but just the sellers.
Obviously, the bridging loan was horrifically complicated and dragged on. But Richard Harding still put my partner who was dealing with most of this through utter hell. It could have been handled very differently. We now have the house and this is all water under the bridge. This review just serves as a warning to anyone else buying a popular house with similarly complicated finances!