Going to the dentist will always be rubbish but if you look beyond the long waiting times you will find that this practice is really honest and helpful. Its possible to join on the NHS which I have done and I travel in now for appointments, BUPA in town is very good if you need something done quickly but this is a great dentist for regular check ups at a low cost if going private like me is a luxury you can't yet afford. The reception staff are local girls, and they are really friendly, fun and polite so really have no idea why some reviews say the staff are rude, never in 4 years have I found that. The costs are on posters all around the clinic and if you don't understand something the staff are happy to explain, again I haven't had any issue here and I have had teeth removed, scale and polishes, check ups and all sorts so I find these reviews not accurate when compared to my own experienced. Only reason its not 5 stars is that its hard to book an appointment as its a popular and busy practice, and that you have to do this via phone there is no online bookings or email that I know of to book and I have found I have to call a few times to get through. This is no fault of the staff, once you get them on the line its a piece of cake.