Genuinely one of the worst experiences i've ever had and i never even got to see the property in person.
I contact the estate agent about a particular property i was interested in, i had tried to ring the office but never got an answer so proceeded to email. I received a reply from Clare, offering a viewing the following Monday. As i unfortunately lived out of area i wasn't able to make it so asked if it was possible to view it another day. I was sent a virtual tour of the property that was very poor quality compared to the other video listed on the advert. However, still interested we asked if we could view the property on the Friday as we were doing over viewings. As this wasn't possible we still drove past the property.
Clare informed us that it was still possible to apply for the property even though we hadn't done an in person viewing and to provide some basic information about our circumstances for the landlord to consider. On the Sunday, Clare responded saying the landlord was happy to proceed and that we would have to pay the full deposit within 24 hours and an additional deposit for the cat. We asked, how much the additional deposit was and Clare preceded to not tell us a figure but explain why it was needed. We enquired again and explained why we wanted to know figures and ensure that the initial deposit was refundable. After several emails back and forth and enquiring about whether this secured the property for us and whether there was any documentation we could read. We were informed that were not serious about the property and that our application was being withdrawn.
At no point during any correspondence did Clare refer to us by name, show any interest in us having the property, was more focused on securing our money to an account that had no bearing on anything.
The unprofessionalism is the main reason we didn't immediately pay the deposit. We were very much interested in the property, but having no regard for potential clients or willingness to answer questions is simply wrong.
Having done some research into the company its very clear that the general running and care for customers has deteriorated greatly over the last couple of years, and if this experience is anything to go by then its very clear to see why.
DO NOT GO BY JUST THESE REVIEWS! PLEASE SAFE YOURSELF STRESS AND READ THE OTHER PAGES OF REVIEWS FOR THEM!