Regency Showerscreens And Wardrobes Pty Ltd newcastle

Had a lady come to our home to measure and quote, she was very helpful and friendly at this stage and this is where the service stopped. I had to chase up our quote after waiting for 5 days, and it was sent the following day. I took a little while to reply, and in my email I apologised for that, and asked a heap of questions and also saying I hadn’t been followed up and was surprised by that. As I work in sales, I know the importance of a follow up. She replied saying she followed me up and left a message but I check my messages and she definitely did not call - no need to lie, just own it. She asked if we had been to the showroom to look (which I had already told her in person that we had) and didn’t answer any of my questions. I then replied explaining we had already looked at the showroom if she could reply letting us know how we can lower the cost a little. I have not heard anything back and it has been 3 weeks. Absolutely terrible service, makes us feel as though are job isn’t big enough, but as I said I work in sales and MONEY IS MONEY. Should you use these guys for your robes? No, go somewhere that makes you feel like your job is important. Regency Cardiff definitely don’t do this.

Very poor quality, company organisation and communication. Regency has come to measure, install and fix our shower screen 8 times. Poor communication for when they were attending and had to chase myself. On occasion at the time they were meant to arrive received a phone call to say the parts just weren't in the van. Very poor fit initially on install day, remeasured and then installed, panel was scratched and needed replacement. Then it leaked! Definitely wouldn't think a shower screen would need 8 house calls for measure and install. The Operations Manager then advised me that the company has lost money on this job, definitely not the customer's fault! We paid good money. Manager won't answer or return direct phone calls now! My suggestion would be to seek other options!

Their contractor installed a mirror that had scratches on the back so it was visible from the front. They've been out twice with the wrong size mirror. They are so slow in getting back to us, we are always following up asking them when are they coming out. 2 months later still the mirror has not been successfully replaced. Very poor customer service!

Had new shower fitted after four visits, two unannounced. Not impressed and not professional.

Fast with the measure and quote. Expensive but good quality mirrors. Installation depends on their availability not yours. The installation wasn’t smooth for one out of 3 mirrors.

Impressive array of showerscreens and splashbacks. Had spare parts for our old Regency screen in stock

After visiting their showroom to organize a new shower screen I was assured that someone would call me to arrange an appointment. No call. So I followed up again...now their too busy till next year. Very poor customer service!