Reading Trade Windows reading

This is an extremely poor company that think that they are above the law and have no responsibility for there inability to listen. I have had to have the police involved when I was assaulted by there delivery driver. They managed to mess up our order even though we gave them a full schedule of sizes and requirements. I would not recommend anyone use this company and if you do be prepared for a lot of hassle.

A good honest company, manager Chris and his staff were great in Keeping me informed with the supply of a special designed front door, gave me accurate dates for installation and a good high quality product.

We purchased a composite door from Reading Trade Windows and I cant fault the service they gave us from start to finish. We went to the showroom to have a look around and they were really helpful and arranged for someone to come and measure up. The door was measured, ordered and fitted all in a timely and professional manner, so I would highly recommend Reading Trade Windows.....they also fitted a dog flap in our rear glass door which is a great addition.

Great new front windows, very friendly staff tidied up and took away the old windows. Need to get my back bedroom and bathroom windows done so will definitely use this company again. Great price great work.

Unfortunately, one of the worse companies I've ever had to deal with. We ordered bifold doors from them and needed to extend the opening in our lounge wall to accommodate for them. We followed the timelines they told us to, but were repeatedly let down by them and left with a 3m+ wide hole in the side of our house for weeks. The day before our original install date we still hadn’t heard from them and rang them only to find out that there were supply issues. This level of poor communication continued for weeks, with multiple failed install dates, and having to constantly ring them for information. They would say they would call us back but often didn’t, which was incredibly frustrating, and we didn’t feel like they remotely cared that we had a gaping hole in the side of our house through bad weather. They constantly dodged accountability by blaming their supplier, but our contract was with Reading Trade Windows, not their supplier. I understand that during these times there may be supply issues, but the headaches and frustration could have been avoided if they communicated with their customers instead of having to be chased up multiple times a day. I can’t recommend this company. Their communication, attitude, unwillingness to offer any compensation and the complete lack of accountability has left a sour taste in our mouths. They are affiliated with Abbey windows with a lot of the same staff working there, so do consider that too.

I ordered a new composite door from Reading Trade Windows, I absolutely love the door, it’s so much warmer in the hallway (and quieter). Luke and his team fitted the door and they were polite, prompt and efficient. Would 100% recommend.