RBS glasgow

This has been my branch for 3 plus years and I have never, ever had a good experience with the service here. They are unassuring and worryingly bad at their customer service skills.

friendly neighbour hood bank

RBS is absolutely useless and disgusting.... I have for months been trying to get my own money out of a dormant rainbow savings account and have twice travelled overseas paying huge airfares to present myself in person to the bank to no avail. It is just one excuse after the next. I have countless times been told that everything is in order and that I would have my money in X amount of days only to get contacted later telling me they need this that and the next thing before they can process my request and give me my own money. I want this issue sorted NOW!! The fellow from RBS I have been speaking to has been very helpful but the processes of the actual bank and the dormant account team has been nothing but useless. I initially came in person to the bank in January and was told I would have my money by February and still at the end of August I am dealing with this issue

Good staff. Helped me on an issue I had for a while and kept me as a customer

A very poor customer services, I dealt with many of RBS branches before. in fact this branch is totally different.

Awful front of counter staff (the 5’9 meanie weenie man) - very rude and not courteous, came in to get a document certified today and they outright said no even though they are legally able to certify documents. Was asked why it was needed to be certified and said Tesco bank - they soon escorted me out. Totally awful, filing a complaint with the regulatory body! Disgusting service.

Long wait times. The girl, Louise, that I dealt with was difficult.

Thank you so much to Stewart who helped my daughter today... You were a star= helpful, patient and un-patronising

Phoned the bank with a card problem. At 71yrs old I eventually navigated the process of entering security numbers to be put in a queue after being told a 3min wait. After 6mins I was cut off. Definitely not a people friendly process. I've been with RBS since 1975. Sadly a different place nowadays.

Hi Popped into bank had to wait ages This is why banks ate closing At one time there was no one on my section helping 2 people in the queue Why is this people stando g around or out back You charge us enough for services