Rattan Direct located at Bentinck Mill, Bentinck St, Farnworth, Bolton BL4 7EP, UK Book an appointment or need answers to a question, please feel free to contact us by phone 0161 408 0494

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Need to know more about this business, please call us during business hours or visit our website and can get more information – of Rattan Direct by https://www.rattandirect.co.uk/

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Note: These Images are displaying via Google Maps Api, If you see any Copyright violation on our website please contact us ASAP. Attributions: Rattan Direct charlotte hinds Ian Occleshaw
Rattan Direct bolton
Rattan Direct bolton
Rattan Direct bolton
Rattan Direct bolton
Rattan Direct bolton
Rattan Direct bolton
Rattan Direct bolton
Rattan Direct bolton
Rattan Direct bolton
Rattan Direct bolton

Google Review

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adele francis

1 Google Rating

Ordered weds for next day delivery. Rang Friday to ask when settee would be delivered as not receive

1/ 5

Ordered weds for next day delivery. Rang Friday to ask when settee would be delivered as not received tracking information as advised. I was told it will be delivered on that day by parcel force who don't give out tracking. Still nothing Friday so called late afternoon and was told " we don't use parcel force we use Panther. They said I wo t be receiving it Friday, the best I could get was Tuesday. ) I was also told that I've missed next day delivery as I should have rung in the morning. Rang Monday night and was told it's left the warehouse. Come Tuesday no tracking, no settee!!!!! They said they'll send an email to logistics and get back to me. No reply!!' I'm now cancelling order. NEVER USE THIS COMPANY.

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Sabrina Carasco

1 Google Rating

DON'T DEAL WITH THIS COMPANY I ordered two sofas on Tuesday 2 July, anticipating delivery on Thursd

1/ 5

DON'T DEAL WITH THIS COMPANY I ordered two sofas on Tuesday 2 July, anticipating delivery on Thursday 4 July - which was confirmed by email. On Thursday I called asking for an estimated time of delivery and was told that my order had been stopped due to a 'clerical error'. They didn't even bother contacting me. They corrected the 'clerical error' and moved delivery to Saturday 6 July. I called twice on Friday to check and they confirmed. It's Saturday and I'm waiting, so I call for an estimated delivery time. Hours later and I'm still waiting for a call back. So I call them. Guess what? They tell me my goods will now be delivered on Wednesday 10 July due to a 'clerical error'. So, now goods expected a week after my initial order - what happened to next day delivery?? I have guests this weekend with no sofas - what a let down. I cancelled the order. THIS COMPANY IS A JOKE.

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Egle Kanonovic

4 Google Rating

Stylish look corner sofa. Well packed. Covers excellent made and fits every single unit. Covers good

4/ 5

Stylish look corner sofa. Well packed. Covers excellent made and fits every single unit. Covers good quality. Overall looks amazing. Quality not as expected for this price. Bad points: Slow with delivery. Some cushions are dirty and slight different colours, can see that different. Legs not to good.

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Victoria Clarke

1 Google Rating

Warning ⚠️ These people take your money and tell you items are in stock when they’re not ⚠�

1/ 5

Warning ⚠️ These people take your money and tell you items are in stock when they’re not ⚠️ The company is corrupt and I have reported them to watch dog. Please read all the recent reviews carefully before parting with your money. The staff do not have any sense of customer care and are very dishonest ... all promises made are not followed through. I fear something very illegal is going on at this company. Buyer beware.

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Gary Hurst

5 Google Rating

ordered outdoor furniture from Rattan direct and was delivered within 3 days The products we have bo

5/ 5

ordered outdoor furniture from Rattan direct and was delivered within 3 days The products we have bought are great and they all come with purpose made rain covers which is brilliant as just need it here Easy to put together and fairly accurate times listed on instructions Would highly recommend

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Theresa Jinks

1 Google Rating

I ordered a rattan sun bed in February with a delivery date of May, then July, then August, then Sep

1/ 5

I ordered a rattan sun bed in February with a delivery date of May, then July, then August, then September, then October, and now they are saying March 2022. I have had enough of failed promises and they don’t even tell you especially when they are still advertising this product with a delivery date now of 28 weeks. I paid for this product in full in February. I have tried to ring customer services and no response I have also tried live chat and I am just left hanging as I stated I want my money refunded in full. I want my money refunding now. DO NOT USE THIS COMPANY DISGUSTING CUSTOMER SERVICE.

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Julie S

1 Google Rating

I ordered a Cambridge table and chairs 5th Sept 2021 paid over £700. Furniture should of been deliv

1/ 5

I ordered a Cambridge table and chairs 5th Sept 2021 paid over £700. Furniture should of been delivered on 18th November only the table arrived. I contacted Rattan Direct to be told the chairs would be delivered on the 20th. They didn't arrive. I am now being told they are out of stock until the end of December. How can they be with the courier and then be out of stock? On their website they are showing the Cambridge in stock and delivery within 2 days. Good luck with that I've been waiting since the 5th September. I have requested that the table be collected and that I have a full refund. Upto now I have received no further correspondence from Rattan.

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Jackie Helliwell

4 Google Rating

After six months wait, I still don't have my goods. Ordered garden furniture March 2021, paid in ful

4/ 5

After six months wait, I still don't have my goods. Ordered garden furniture March 2021, paid in full, delivery date has changed multiple times and is now indicated as November. Why? Brexit, Covid, Suez canal. Can you please be honest, and provide me with an ACTUAL delivery date. If you cannot fulfil the order, please do the right thing and say so, and provide an immediate refund. Update (Sep 2021)… after writing this review, I received a call from Rattan Direct to say the furniture was now available, except the coffee table, which is not due until November (hence the additional delay), and did I want to take delivery of what they had available rather than wait any longer. I am pleased to say the furniture arrived two days later. The delivery process was good, regular delivery updates, and the delivery driver was helpful and pleasant. The furniture is great quality, well made and looks good. Fortunately, after such a long wait, we are not disappointed. All pieces were supplied with covers for winter storage. The covers are good quality, well made and big enough to fit round each piece, including the cushions. Was it worth the wait… six months is a long time, but I’m glad we waited and didn’t cancel, it’s just a shame I had to write the review to get a reaction! Thanks James, appreciate you getting this sorted.

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Nigel Broomhead

1 Google Rating

Don't use this company they will ask for full payment up front you will not receive any goods and th

1/ 5

Don't use this company they will ask for full payment up front you will not receive any goods and then will not receive any refund this company needs to be reported to the authorities I repeat DO NOT USE THIS COMPANY

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Hollie Mason

1 Google Rating

Wow. Cannot believe how awful this company was. Bought a beautiful 8 seater round table with lazy Su

1/ 5

Wow. Cannot believe how awful this company was. Bought a beautiful 8 seater round table with lazy Susan. The lead time on it was extensive, but we figured that was due to Covid, so we understood the delivery date constantly being put back. Products finally arrived months laterally, only for the table legs to be welded incorrectly so you couldn't attach the table top. Phoned the company who immediately arranged for a replacement part in 3 days time. We thought it was excellent service. Turns out the customer service saleswoman was simply lying. No delivery arrived and the next rep we spoke to said nothing had been put in the system. This continued for 3 weeks - being told a replacement had been scheduled only for nothing to turn up, meaning countless days taken off work for no reward. We decided to return the product and again, we're told it would be collected only for no-one to turn up. After almost daily phone calls of being told the product would be collected for weeks, we've now been told we have to wait yet again - and the woman on the phone, Jean, was incredibly rude and shouted at us. Will never be using the company again, as a lot of people won't by the looks of things! Should have read the reviews first before buying what looked like a lovely set. Customer service just doesn't stand up and the product ends up being substandard.

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