I attended the orthopaedic and trauma clinic on time, 1.30pm. I was asked to confirm my name, addre
I attended the orthopaedic and trauma clinic on time, 1.30pm. I was asked to confirm my name, address, surgery, age, home phone and mobile. Then I was told that there was a 2 hour delay as the consultant was delayed in the operating theatre. The consultant that I was expecting to see wasn't even on duty. That person had undertaken the first type of operation that she had done and wanted to see me for follow up. So I had been let down twice. No one said that the person I was expecting to see wasn't there and no one, despite having my mobile mobile, told me there was a 2 hour delay. What's the point of asking for a patient's phone numbers and then ignoring them if there's a problem?? Haywards Heath: you deserve zero out of 10 on this occasion.