Dee71
1 Google Rating
Constantly inefficient, not fit for purpose and the service is abysmal. They have three self-service
Constantly inefficient, not fit for purpose and the service is abysmal. They have three self-service machines. They worked for about 5 minutes and then after that, for weeks on end, ALL THREE MACHINES are either out of order or have been blocked by staff. My suspicion is that they are pathetically understaffed in that branch so do not want the hassle of having one staff member attend to the machines. This makes a mockery of the machines helping cut down the queue, so hence when I visited this place on Friday, I waited 40 MINUTES TO BE SERVED. There were 2 people serving and a third who sat at a staff position which was not operating, happily ignoring the customers and getting on with something far more pressing. The customer service in this place is DISGRACEFUL. Good staff would attend to the queue FIRST and then get on with other things. Whoever 'manages' this place is a joke. AVOID IT AT ALL COSTS! Edit: December 2021 - I should have taken my own advice at the end of the last review above. I went to this joke of a post office yesterday in the vain hope that it may have improved and I really needed to send off a couple of important parcels. I arrived to a snaking queue of people, ONE SINGLE PERSON on the counter and one poor, young girl who could be no more than 20yrs old (if that) tending to the machines as well as having to tend to parcels at the counter - so she was doing the job of TWO PEOPLE and probably earning minimum wage in the process. I queued for 20 minutes, only to be beckoned over to the now empty machines. I needed proof of postage for my parcels. I found I was unable to do this myself. The girl had disappeared, so I stood for another 10 minutes - along with both people either side of me who also required assistance waiting for her to return. When she did, I was informed 'you can't do proof of postage on the machines'........so what exactly is THE POINT OF THEM??? I was eventually taken back to the counter to finally do this. From start to finish I spent yet another 40 minutes in this abysmal place. ONE STAFF MEMBER serving on a Christmas post office counter??? What kind of customer service is that? This place is just not fit for purpose. Three years on and it is as bad, if not worse, than ever.