Post Office bristol

Im a naturally smily person and that can be annoying for some but i have never had a warm wecome here. If you can get to the village quarter do so totally different,always a lovely freindly welcome. I've never got a smile from any of the staff in the high street.

Not too bad. Long queues at times. Staff are friendly but slow. A bit too much mobile phone usage by staff. Seen this three out of the four times I've been.

Is texting a part of Post Office business or was it personal, looked like a personal phone and lady with glasses and hair in French pleat at far end counter took her time with the phone in full view. Middle one showed counter free but was counting paperwork. I waited, only customer there. Heard one say "yes please", not sure which, went to middle counter and just got a blank look and another "Yes please". When I said I had not heard which one was calling, got no response but lady at end who had put the phone down. She may have said please and thank you but was curt and impolite in her manner, again no response when I said I was not sure if it was her saying she was ready, I felt as though she begrudged dealing with me. If she was personal texting, surely this should happen in breaks. Its a longer drive but in future will go to the Square where staff are not only polite but FRIENDLY. I don't see texting there and people are served right away.

Easy collection. Queue can sometimes be long but that depends on your patience.

Slow service, poor customer service.

Zero stars for zero service! After waiting in a queue for half an hour I was told that I had to buy my packaging from the shop counter where there was another queue! I'm expected to queue 3 times to complete 1 single transaction! Screw that post office, I won't ever be going back to this 1 again! Judging by what I've now seen of customers reviews it doesn't look like I'm the only 1

With the closure of vq post office The staff on the high street post office are now under so much pressure. Yes the staff agree that another post office is needed in Portishead. So please be patient We are doing our best and are not robots Ty

I thought I was the only person that had experienced this. It feels like hate is literally being beamed at you when you go in. I have never experienced such a collection of unhappy people in my life. It feels like being a customer is an inconvenience to the people working there. I would personally avoid this place like the plague. Go to the Marina post office, they are absolutely lovely. In short, if being treated like an inconvenience is your thing please go and see them. Ideally with lots of parcels. I personally can't hack the hate.

Just got in from using this Post Office but wont ever be going back. I have total sympathy for the stresses staff have been put under during Covid, but the lady in charge in there today was something else. She asked a few of use to go outside due to the long queue and that she would call us in when quieter- no problem at all. 4 people came out but she didn't come to the door; ok maybe she was busy. The chap behind me hinted I should go in, but I told him I wasn't going to until called in. She then came to the door and asked if there was a problem.....I said no. She was definitely looking to be confrontational. The other ridiculous thing is - customers are happy to wait and wear masks and yet none of the staff in there are wearing masks, but there are reduced numbers in the shop, surely it's all or nothing? Such a same, it could have been handled so much better.

For a job that requires customer service, the non-existence of it is astounding!! One of the staff members shouted at the entire que of customers because a customer she ‘told to tell others we were closed’ shockingly did not do that. She then proceeded to shout and tell everyone she would not be serving everyone (didn’t give an indication as to who she would and wouldn’t serve) as she was shutting the shop at 5:10 as she had to sort everything behind the counter, even though the sign at the front of the shop says they close at 5:30. They then closed a station and left one person to deal with the people who dared to stay! How they are allowed to act like every customer is an inconvenience after all the poor reviews is crazy?! Customer service is testing, I know all too well, but I would never dare to speak to the rudest of customers the way they speak to any poor sod who stands in silence, just wanting to post a parcel after running to the post office after a full days work. Maybe they want to drive everyone away so they have less to do? It’s working i guess?