I’d originally gone here last year and loved the experience, so I decided to book in again, this time for a bigger hair cut for charity. I had super long hair and was wanting to donate 7” to a charity. I booked in with Megan and called the day before to see if I could bring someone with me to video the cut. I was reassured I’d be put in a side room. I arrived on time and was informed the hairdresser was running 10-15mins behind. So I came back 15mins later and we were taken in and sat in the corner -not in the room I was promised but nevertheless it was fine- unfortunately, 20mins later, I was still waiting. Megan came and was very apologetic, and so lovely. But she definitely hasn’t done a charity cut before and definitely hadn’t done her research and she was pretty clueless about how to cut the hair and keep it together. The charity has strict instructions for this, and a lot of time was wasted trying to deliberate how she would do it. Finally the cut was done, 7” off for donation. She washed my hair, gave it a quick tidy up and began drying it, only to then be pulled away to work with another client. Some other girl came and dried my hair, straightened it, and apparently “tidied it up”. I paid £43 and came out of the salon 1hr 40mins after I’d gone in. Once I got home I combed out my hair and my mum was appalled. My hair looks as though it’s been cut with teeth, not the “sharp, fresh, clean cut” I’d specified several times to both Megan and the other hairdresser, Nicole. My hair is far shorter than I’d requested, and with the quick “tidy ups” the two girls gave me, I’ve lost around 10”, and more needs to come off to tidy up the ends. I’m so disappointed as the staff are lovely, but clearly not very experienced, nor are they very good at researching a job they’ve never done before. The manager offered a “complimentary treatment” to fix the mess of my hair, but after the butchering it’s taken, I wouldn’t trust any of them around my hair again.