I have just returned from Pentagon Eccles. We are looking for a new, medium crossover but had not considered Vauxhall until I heard a radio advert saying test drive any new Vauxhall and receive an Amazon speaker. We made an appointment with James, a test drive of a Grandland booked in for today. On arrival, the disabled spaces were blocked by test drive cars. We met with James who offered us a drink. We explained to him we would just be buying the car outright and we already had an offer from 'we buy any car' for our current car. It then took 20 minutes for James to tell us he was obliged to run through finance offers with us, talk about paint protection, gap insurance and more. Eventually, we went outside to a demonstrator. Unfortunately, it was clear the boot lip would cause problems for my wife's mobility scooter. I said there would be little point carrying on with the test drive as the car would not be suitable. We went back inside and James disappeared to explain to his boss why we would be buying a Vauxhall. Some 30 minutes later we left. I asked about the voucher for the speaker but as we had not taken a test drive this was not available. I said perhaps we could just take the car around the block as we had already wasted enough time but got the impression we would be there for at least another 30 minutes to talk about PCPs or options before that would happen, just a waste of everyone's time. It is a shame, we will not be buying from Pentagon group again and probably not look at Vauxhalls as they make it sound like you can just turn up, have a look around and test drive a car, but even for a ‘cash’ buyer with no part exchange, this was not our experience.