I phoned up to get a home visit arranged as my grandmother is very serious and only main doctor knows how to treat her, Main doctor in on holidays and 1 week training, other doctor has gone to do home visits and my grandmothers name is not on the list for a home visit, some new receptionist has not added my grandmother to the list and i had to call in again to find out what happened about home visit, Kind lady confirmed no one booked her in and advised to wait for out of hours number or emergency GP number which doesn't work! i would have gave 0 but cant as there isnt an option for this, this isnt the 1st time this has happened, many other mishaps have happened. I feel sorry for other affected patients, Totally no value for patients, no care!, this isnt aimed at anyone in paticular, generally the whole surgery needs to learn and provide more care for patients, add value please!