Very unprofessional staff. I work on reception desk at a dental practice and we have extremely strict rules on GDPR.We’d never discuss anything with a family member.
The reception staff here, however, DO NOT understand patient confidentiality. They ring for a patient and if another family member answers, the staff start discussing medical details with them. It could be anyone. Do they get any training on GDPR or patient confidentiality? I wouldn’t say they’re rude but they are unprofessional in the way they speak to patients. Practice manager needs to flag this up!!!