Park Plaza Cardiff – cardiff

Absolutely lovely hotel. Great room. Great room service! And the best bit? Plus size friendly bath and towels. Makes such a difference for a big bodied person to not feel like they’re drying off with a flannel. Will definitely be back.

This gets a 3 star because that is what it is, a 3 star establishment. Whilst it's marketed as a 4 star it has the look, feel and service of a 3 star but a 4 star price tag. Beds were comfortable, rooms practical but decor dated and worn. Staff were accommodating. The pool was basic. Shallow at 1.2m throughout, extremely salty and crowded. Steam room was out of service... Jacuzzi was 8 person max but extremely crowded at all times. Changing rooms were in poor condition e.g. rusty or broken lockers. In summary, nothing majorly wrong but nothing majorly right. The price point brings the rating down. Average to the core.

The best hotel restaurant in the city, always delivers whether it's afternoon tea, Sunday lunch or a Saturday night out. Great cooking and excellent service. While it is annoyingly and unnecessarily gendered, the Gentleman's afternoon tea is the best on offer - good range of cakes and savouries. Worth a visit just for that. Sunday lunch is generous and great value for three courses. The bar is good for cocktails too.

Not a 4-star hotel, it was at best a 3-star hotel. The service at the reception was not friendly enough for a 4-star hotel and the staff looked disinterested in their jobs. You'd expect more than just the simple shampoo, conditioner, shower gel and soap for a 4-star hotel. Most of the hotel facilities were outdated. They no longer looked as nice and well maintained as shown in the pictures, especially the swimming pool and the changing room. The water also had a weirdly salty taste. On the upside, the floor and bed were not creaky and the bed was relatively comfortable, apart from the extremely soft pillows. Overall, we paid a good price for the hotel so it wasn't too bad. There's nothing too good or terrible about this hotel.

Park plaza hotel in Cardiff is a wonderful hotel to stay in for a family holiday. The staff are wonderful and can’t do more for you . The beds are very comfortable and the rooms are very spacious. We spent an afternoon in the spa which was lovely. First time in Cardiff and we can’t wait to come back!