Park Medical Practice University of Derby derby

Some doctors and staff are pleasant but some are very rude , appointments feel rushed and you dont feel listened to , also waiting times on the phone are ridiculous have waited 20 plus mins on the phone just to book an appointment which you cant pre book as you have to book it on the day !

Before today every time I needed to go to Park Medical for my anti depressants I was treated as an adult and couldn't fault them. Then I saw Dr Cox who couldn't have sounded more patronising if he tried he made me feel like I don't know what my depression is and generally it felt like he didn't really care he gave me twice my normal supply saying I had better things to do than come in a get my prescription renewed. If I'm offered an appointment with him again I'll ask for another doctor and refuse to see Dr Cox.

Can never get a hold of reception over the phone. Currently waiting in the call queue- it's been 45min so far.

Extremely friendly and professional staff, more often than not they'll do their hardest to squeeze you in same day, on one occasion I turned up to ask for the closest appointment and was told "is 5 minutes okay?", Why yes of course it is! I'm going to miss being a university student, it's a nice change from the 4 month waiting list on the NHS for the exact same appointment.

Recently called in to request a my NHS number so I could change practices and have all my information transferred over to my new GP. A lady named Carol dealt with my request efficiently and professionally.

The staff are very nice and helpful from my experience, however the surgery suffers from one major problem - the phone queue system is broken. It can be a bit of a lottery trying to get an appointment just because getting through by phone is very difficult. I have tried phoning up at 8am before but to never get through and get told by the automated voice to try again in half an hour, which continues on all morning. I'd say if you do have any urgent queries and can't get through then do try calling 111. They've helped me before with getting emergency prescriptions, etc, when I've been unable to get through to the practice.

Absolutely incredibly hard to get through reception. No matter what time you ring they never have appointments and direct you to e-consultation. E-consultations are full within 2 hours of opening for rest of the day. Took 2 weeks get started treatment. Requested medical notes and they have now lost my payment. Can't wait to change surgery after I sort this medical note. Beyond incompetence. Only because it's student surgery based in university it doesn't mean surgery should fall below basic standards of care!

Can never get through. I call at 8am and wait for 40minutes to be put through after being #32 in call line and they hang up.

This was the worst medical experience I have ever had to deal with. It took me a month to get a face to face appointment with my GP while I was in desperate need for medical attention. I had a bacterial infection in my throat which was gradually getting worse. I have been prescribed a wrong medication which unfortunately didn't work and other than taking my blood sample and ruling out viral infection my GP refused to give me any further treatment. It was a nightmare.

If you have a mental illness DO NOT register with this practice. They make everything as difficult as possible for you and could not be more uncaring, insensitive and unhelpful if they tried. They also refuse to sign off prescriptions which your psychiatrist has specifically recommended and are happy to leave you without your medication when you finally run out, which is incredibly dangerous to do. They are a nightmare to get hold of and they will not refer you anywhere to get further help. The WORST doctors I have ever come across. After phone conversations with the doctors you end up being more suicidal than you first were.