Optimum Vehicles Ltd york

The buying experience was good, salesman was cooperative and helpful. However, post sales experience was the worst I have had from any dealer I've ever bought from. The 12 month gold warranty on the car did not cover any of the £3000+ of work that needed doing, and when trying to talk to them about it, after it taking nearly SIX MONTHS to get a call back from someone after calling MANY times to discuss I was basically told I shouldn't have had the work done and it's my problem. Very frustrating trying to deal with them, and it really appears they are just after the sale. And just to top it off, I get a probing sales call from them a few weeks ago. Shows how well they know their customers. I'm normally the kind of person that would go to great lengths to buy the right car, but I have to say that even if they had the perfect car, there's no way i'd be buying from there again. In the same fashion, I don't write reviews, but this experience was so bad I feel compelled to warn other people about my experience. Best of luck to you if you do choose to buy from there. Update in response to reply: The issues occurred 5 months/4000 miles into ownership. Optimum, please understand that I tried to talk to you many many times while the car was in warranty and nobody would even return my calls for months. The review is an honest and accurate reflection of my experience, and my disappointment is not about the car, but about how you handled the situation, and the quality of the warranty provided. If anything, the fact that you have tried to invalidate this review rather than contact me to to repair the relationship only adds to the public impression of a poor post sales experience. Please call me directly if you wish to discuss further, as this review is intended only to share my experience, not start a public argument.

Collect our car today from top salesman - John, excellent/ friendly/ efficient service it’s been a pleasure doing business with - “Optimum Vehicles”

Hi , I've bought a jeep chereoke from optimum vehicles a while ago and all i can say i am very thrilled with my purchases , first off all i was dealing with Jake , such a lovely youngster and good looking and so calm true all the process, but the "Pice Of Resistance "was John, such a charismatic, funny and charming guy and so professional from beginning till in the end . A massive thank you for the side steps to all of you from optimum vehicles .

Fantastic showroom. Great luxury cars on offer. Very helpful & attentive staff. Staight off the motorway & into car heaven.

Excellent polite professional service, cracking range of cars and fairly priced as well.

Again another 5 star experience. Bought my wife a new mum bus nearly a year ago from optimum. John and Paul looked after us immensely from the start, even a couple of issues with the car to start with that were nothing to do with optimum and something so unusual they would have never known the issue was there until the issue presented itself, they worked together with us and like the way we do business there was no messing around and the car was sorted between us all no problems. we said we would be back for the cars first service which was last week, Linda and Steve have looked after us greatley throughout, much like when we bought the car another small issue had developed and it can only have been from the first owner of the car and something that was not present When we bought the car and has only appeared after 12 months so again nothing at all to do with optimum. Again they have been completely straight forward, honest and honourable. we have sorted it together without any questions. I wouldn’t consider dealing with any other garage now we have discovered optimum, one of our family members has already bought a new car from them on our recommendation and we will certainly be back soon when we want to change another one of ours. Thanks again. Ben

Brilliant service, good mechanics, competitive prices. They also have a good loan car service. Fantastic selection of car sales. Can't fault this company.

Excellent Customer Service Highly Recommend This Garage & Would Definitely Buy From Them Again Trustworthy, Friendly & Very Professional

GREAT SERVICE. Can not praise OPTIMUM highly enough. Super staff, excellent service manager, Steve and John, salesman. Florence for the constant supply of coffee👍. Paul for taking the time to talk technically to me, proving that even at 70, I understood 🤭.

my partner has just bought a mercedes sl400 from optimum and i,ve never seen him so happy with the service that he recived from them .john is a veryu good sales man as he dealt with all the transaction and we cannot praise him enough ,the car was as describesd and they took there time and not pushy at all, we travelled twice from bristol to york to view the car and they were very professional all the way through ,wish all salles people were like them .a big thank you to the team at optimum ,