Optical Express Laser Eye Surgery & Opticians: Oxford oxford

The staff in Oxford were friendly professional kept you informed consentatly of what was going on they also explained each step of the examination to keep you informed of what each step was for and what it showed an excellent customer service. Would recommend it to anyone looking into laser or lense replacement treatment

Staff were really friendly and welcoming. The whole process has been made much more fluent than on my previous visit. Staff took the time to explain things really clearly. Overall I highly recommend anyone considering eye treatment to go to them.

Had lens replacement surgery on weekend of 6/7 October 2018 in London, could not be happier with outcome and the level of care I received both in London and before and after in Oxford.

Positive experience, from initial consultation, to treatment plan, to surgery and aftercare. Communication, professionalism, support. Oxford Optical Express has it all. You'll see.

I had an amazing first contact in Oxford, it was great and made me feel at ease. However getting the surgery done in Reading wasn’t that great. There is a poster saying something like “we have done over 2 millions surgeries, but we won’t forget it’s your first one” Well you should change your staff or remove the posters. Don’t take me wrong. I am happy I have done it. But for something which can be scary and hard for some people to make the move to, at least for me. Your team could be friendly and understanding. Overall, I would go back to Oxford without a doubt but get my eyes done in a different clinic. If it wasn’t for the staff in Oxford, I would just go for a different company.

Very poor customer service. After the first half of my eye exam I was told there would be a 60-90min wait for the rest of the test. No mention of this when I arrived at the surgery, others in the surgery were complaining about the wait as well.

Sad that this was such a waste of time for me. Website and advertising make it sound affordable at £595 per eye or possibly £1200 per eye for more complicated laser treatment. Was instantly told (with no testing or seeing the Optician) that this is just a from price and actual cost will be £6000+ AND would not give me 100% vision. I would still need reading glasses. What a rip off and JOKE! If it was made clear online that the cost is very unlikely to be what they said I wouldn't have wasted my time! On the plus, the staff I saw were nice.

The LASIK procedure was a truly rewarding experience. I booked it via the Oxford branch and had the surgery completed in Bristol. I would like to say a particular thank you to Troy who was brilliant throughout and made me feel super comfortable. I would strongly recommend the treatment to everyone!

Have been going to this clinic for a number of appointments now following my surgery. The staff are always very friendly and welcoming. Their receptionist Richard always goes above and beyond wherever possible to get everything perfect, not just for me but for every patient I see him interact with. Can not recommend this clinic enough. Would give 6 stars if able!