Optical Express at Bridgewater Wellness Clinic manchester

Had my laser eye surgery here, staff could not be more attentive. Tremendous service and excellent professionalism demonstrated throughout the whole course of treatment.

I was at this hospital in 2013 for an MRI. What a wonderful place. Brilliant staff. (Better than Tameside!).

I have attended this hospital many time for MRI scans. The staff are helpful and pleasant. The waiting area is warm and inviting. Appointments are punctual and results provided timely. In short a great asset to Manchester.

Fantastic hospital

Too good...

I cannot recommend the Bridgewater Wellness Centre highly enough. Having lens replacement is a big decision to make but I have had such a positive experience. Absolutely everyone I dealt with at the Bridgewater was helpful, polite & professional. I was made to feel comfortable and at ease at every visit. Lens replacement and similar procedures can have complications - these are explained in great detail - on numerous occasions. My lens replacement went well but unfortunately, my distance vision was not as good as expected. It was a vast improvement but not as sharp as it should have been. Bridgewater have done absolutely everything possible to ensure that I came away with the best vision possible. I ended up having laser surgery to further enhance my distance vision. This was done by Mr Kazmi. He is an absolute legend! My distance vision is now nigh on perfect and he did this without compromising my near vision. Would I recommend, absolutely! Huge thanks to Emma and everyone at The Bridgewater x

Hello All, Wednesday 6th October, at 10am (yesterday). I came out of Bridgewater after having had eye surgery on both my eyes. I chose to have bi-focal lenses as I was worn out constantly having to clean my glasses and them steaming up every time I had to put a surgical mask on for work. I went back today at 10 am for a check up and after my eye test I already had 20,20 vision. I just wish I had done this 15 years ago when I first had to start wearing glasses. The whole team at Bridgewater from my first phone call and meeting with Emma to surgery and aftercare we’re brilliant. I would like to thank everyone at Bridgewater for all their support and help during my surgery. The surgery itself went very well, I did not feel a thing. Thank you Pedro. Also Andy and the rest of the surgical team who made me feel so relaxed during my surgery. Thank you to the ladies on reception and Emma who were and still are so friendly and helpful. Please if anyone reading this is thinking of having eye surgery, just do it you will not be sorry. Thank you all, Will

I have undergone lens replacement surgery a month ago and was so impressed with the process, after care and results, that my Husband had his done yesterday too. The staff were helpful, understanding and supportive and the level of professionalism is second to none from the receptionist, right through to the Surgeon himself. It was for me, extremely reassuring to meet the surgeon myself and check out how steady his hands were before surgery. The venue is clean and welcoming and it suddenly morphs into a clinical/hospital environment. It's clearly a business, yet still manages to put the 'patient' first. I can't recommend the Hospital and the procedure highly enough.

I cannot recommend this place and feel that some safety measures need to be conducted ASAP. My experience was awful from start to finish to say the least and I deeply regret choosing to travel here from Stoke for my laser eye surgery. I paid extra for the Lasik iDesign as I wanted to have the best possible result. When I arrived here, I was asked to sign several consent forms and then I went into a room for the iDesign tests. Once the eye drops were put in, my eyes felt like they were burning and became very red - I was struggling to see anything and the woman doing the tests just tutted at me and found a colleague, who put more drops in. I was unable to complete many of the tests as my eyes were streaming so much, so they were unable to get a proper assessment for the iDesign. I was then asked to wait in a different room and spoke to with my consultant (Dr Erik De Koning) who barely looked up from his set of papers. After that I went back into the waiting room and then was called into the operating theatre. Here, one of the nurses quickly went through the procedures and I was asked to lie down. More eye drops were put in and my eyes started to burn again. I tried to put my hand up to ask why this was happening, but they were already starting the surgery. A female nurse very roughly grabbed my head and shoulders to put me into position. As the laser was administered, I felt a sharp pain in my right eye and then the left when it was done. I was struggling to breathe due to wearing a mask and the nurse was holding onto my head. After, I was feeling disorientated and was taken to another room outside where a woman was talking about aftercare and showing me bottles of eye drops and instruction leaflets - I could barely see anything and was in so much pain! She said my partner needed to come collect me straight away so she phoned him. I got into the car quite upset and asked my partner to take me home. 15 mins into the journey. I lost vision in both of my eyes - everything went black and the pain was unbearable - I was screaming at this point. It felt like acid had been poured into my eyes. I was blind for 12-13 hours, then had double vision for 24 hours. The pain was horrific. The emergency aftercare from Optical Express was excellent (from Hanley, Stoke), but when my partner phoned Bridgewater, he was quickly dismissed and offered little help. The staff were rude and didn't care at all. I had to have about 4 months of aftercare appointments due to complications and 7 months post-op, I'm still experiencing problems with my vision (i't's not 20/20, sometimes blurred) and have developed dry eyes that need drops putting in 4 times a day. I strongly feel that something went wrong during my surgery and the staff at Bridgewater just dismissed it.

I had a very good, friendly, informative and professional experience. Sana and Alberto at Bridgewater branch gave me a lot of information and answered any questions I had. I left feeling well Informed and comfortable. The receptionist was very welcoming. I felt confident during surgery with Dr Desai and it was over before I knew.