We paid for two packages: spa(30min) + massage(60min) 120aud each. The masseur Jo was attentive, however our massage last 50min. I was also told that if I was to be charged 135 I could claim under my insurance, which I thought why not, but a supposed email that should have been sent was not and I had to drive back a week later to enquire about it.
Every time communication was quite difficult, and because I was a bit disappointed, I asked why our massage lasted less than what we paid for and the attendant said we need to make up time to change and complete a form.
This was the firm time I hear that. Also worth to mention I got 17aud back from my insurance, basically meaning I paid more for nothing.