O2 Shop Uxbridge london

Very helpfull I have been with o2 for 40 years wouldnt change them

When I landed back in England, my initial phone provider wasn't working. Someone suggested the O2 store in Uxbridge as they owned the network my second rate provider ran on. Went into the store, was hooked up in a few minutes, up and running with a plan for data that was super affordable and that also worked in Ireland. Was told that their service would work throughout the EU, but stores are only in the UK. No problem, as you can top up and troubleshoot from the account you create with them. The employees in the Uxbridge store were super helpful and I'd go there again anytime. Also, their store is conveniently located right inside Intu Uxbridge right outside of the termination of the Piccadilly and Metropolitan line.

Good service. Undisabled my daughters phone.

I went into our very impressive revamped store liked what I saw. I went in to discuss changing from a monthly pay as you go to a contract. Arun looked after me he was so patient with me as I am a Dinosaur he was very knowledgeable and sorted my contract out without making me feel inadequate lovely young man. On the back of his help and attitude towards myself..my husband and I went back today 23rd March Arun helped my husband with a new phone and added him to my contract. Zain also mentioned getting a mobile wifi device which we also purchased he was also extremely helpful knowledgeable nice guy. The above 2 guys were so helpful explaining everything as they went along we left the shop so happy we went and bought cakes for them to say a big...Thank You to them both. Well done 02 on the shop and employing such lovely helpful staff !!

I was having charging issues with my my HTC U11, which was still under warranty. I handed it into the Uxbridge branch on the 4th February. It was booked in by Luke, who required assistance from another member of staff, they gave me an Alcatel courtesy handset which needed a deposit deposit of 25 pounds and was assured it would be returned in ‘up to 5 days’. The following week (seven days later) I returned to the store having received no updates regarding the handset. The following week, 14 days without word of my handset, I enquired with Customer services who called both Uxbridge branch and the repair centre to ask about my phone. Neither party had the handset and I was advised by the Customer service operator to speak to the manager of Uxbridge regarding where my handset was and what condition it was in. The following day I returned to Uxbridge and spoke to a third clerk who again told me the phone had not been received by the repair centre. I asked to speak to the store manager, Malik, who informed the phone had been lost by the courier company between the store and repair shop. He informed me the handset had been booked out on the 5th, now almost 3 weeks ago, with no indication of where it may have gone. Malik told me he was just in the middle of investigating my outstanding handset, which if true means it had not been looked into for the whole time leading up to our meeting. This being after 2 visits to the store and a call to Customer Services. He then informed me that the Uxbridge store will be closing for a month for refurbishment and all transactions will have to be made through the Hayes branch. Again demonstrating neglect towards me and my outstanding handset, which I have still been billed for despite not having access to. The following Monday, now 4 weeks to the day since I booked my handset in, Malik calls me and tells me that my ‘new handset’ would be arriving at Hayes the same day or the day after. He then explains that due to HTC U11 no longer being stocked by Uxbridge or Hayes he has substituted my handset for a Samsung S8, which is comparable by price, design and OS. This however was the first I had heard this, 4 weeks since the repair was taken in and a full 7 days after Malik indicated he was organise a like for like replacement. He did not mention swapping handsets until I said I was unhappy with a Samsung. Comparable the two handsets maybe but I was not offered the choice of an S8 and would not wish to continue paying a monthly tariff for one. I spoke to the manager at Hayes on the 7th, Deej, who explained that as his is a franchise store and not a retail store he is unable to cancel my contract and waive the fee. Likewise he is unable to take back my courtesy phone and refund my deposit as it is Uxbridge stock. This, despite Malik’s assurance that Hayes would be taking care of all of Uxbridge’s transactions while the store is being refurbished. This lead me to customer services where a supervisor named Sarah told me that as similar replacement handset, liked or disliked, had been offered they would be unable to waive any cancelation fee. They offered me a discount of 50 pounds, less than a month’s credit on my account that was offered by Malik, and I was forced to pay 111 pounds in cancelation fee despite almost 5 weeks without a handset and the inconvenience that comes with it. I feel that I have been wronged through sheer negligence on the part of the Uxbridge store and O2’s attempt at recompense are woefully inadequate. Firstly, my handset, still in warranty, managed to vanish for 3 weeks before anyone assigned to its care had noticed. If a like for like replacement had been offered to me sooner than 4 weeks later I would have happily accepted. Likewise if I had been informed of Uxbridge’s impending closure or Hayes’ status as a franchise location I would not feel as let down or put upon by the events that led to me cancelling my contract with O2.

After 3 days of back and forth with the Watford store and customer services, I eventually managed to get my order cancelled, went to this Uxbridge store and out with my upgrade within minutes, so fast and seamless and Luke made things so clear and easy to understand. Will definitely be using this store in the future. Thank you Luke and Uxbridge store!!

Staff super happy. Great product knowledge, smart. Had to deal with a contract which was sorted . Staff make sure you understand everything before signing and not rushing into something. Super experience which is why I keep with O2

Well popped in there today to update my sim card Gabriel was my assistant and he was excellent such great customer service and care all the staff were very nice thanks again guys

Amazing customer service. Simple people . And have time to spend for you if you're not understand. Thank you for your help...!

Been a good few times at my age. The service is always polite and helpful.