Nuffield Health Fitness & Wellbeing Gym london

After paying them outstanding money I’ve owed, Nuffield have still sent CARS to collect more of my money. Absolute joke of a place, I’ve phoned multiple times an no-one either wants or knows how to help and then I get cut off. This has been ongoing since May 2019

The fitness area is not equipped 100%, missing various basic machines. The showers are always leaking, and after tell to the staff for one month and a half the leakages are still there... very disappointed with the gym, staff and sustainability policies.

Do NOT join this gym. Always things broken and not being fixed. Jacuzzi FULL of chlorine at the weekend. Reported it and was told 'yes lots of people have complained' - but it was still open with no warning to anyone. I had to see my optician due to my eyes stinging so badly. Nathan Stuart is the bloke who is trying to get people to sign up for membership. He made it clear he isn't interested in his job by saying he was only there for his own free gym membership. He has no interest in answering your questions or helping you. No price lists to show. No information to see. No offer of a tour. Just sits there staring at you. Lacks any professionalism and asks intrusive questions about the company you work for.

It’s okay, standard Technogym apparatus but nothing plugged in so missing funactionality. Never feels ‘full’ no matter how busy due to lots of cardio, weight and training machines. Swimming pool is plus, the spa is a oversized jacuzzi, steam room, solarium and sauna but can be intimidating to go in if it’s filled with young adults lazing about. But once in the sauna/steam room its real nice especially after a hard workout. Changing facilities seems to let the place down a bit, flaking paint, rusty showerheads, its not becoming ideal. Staff are nice enough, but really are there for those paying for the extra PT sessions. Never got my free fitness m.o.t despite requesting one. Overall I was paying £40 on a work discount scheme and it wasn’t worth it long term for me as I didnt use the place enough. I heard its over £70 without discounts per month

Worst ever gym experience. Weights are everywhere on the floor can't find a correct pair of weights on any rack just a mess plus personal belongings e.g bags, shoes and etc also on the gym floor Staff no where to be seen to enforce any of their own rules on the gym floor. Paying nearly £90 per month it's a joke been to better gym than this for fraction of the price and they are more organized than this gym. I was well disappointed with my time here decide to leave early losing out a months membership fee that's how bad this place is now.

Temperature in the both saunas is about 30-40 degrees, which is around room temperature, steam room doesn’t work properly as well. In the swimming pool you will meet a lot of hairs are swimming with you. Lots of useless training apparatus and a queue to those which people really use. Dirty enough.

Cons - Free weights and hammer strength section poorly maintained, never cleaned. -Horrendous Technogym dumbbells are falling apart. -Overall, equipment not maintained at all. One smith machine hasn't been repaired in over 3 months! -Members abusing equipment standing on seated machines, leaving weights strewn everywhere for others to trip over. -No staff on the gym floor to supervise, or advise people. -Generally very unclean. -Far too much chlorine in the pool areas. -Steam, sauna, jacuzzi regularly out of order. - It's full of 'Instagrammers' taking selfies of leg day. - Overpriced. Pros - Free parking (if you can get a space). - Some of the staff are very helpful and hardworking, (others are just plain miserable).

Old gym equipment, changing room floors smothered with hair, other floor and walls look worn out and look like they need a deep clean. Needs a refurb

Called in last week to ask about personal training. Told that someone would get back to me. Nothing so far. Have since called 7 times and no one ever picks up. Ridiculous given how expensive this gym is.

Very bad gym. Extremely busy as they sell or provide free day access to “non-members”. Because of this, the swimming pool and spa is always crowded as non-members come for a cheap day out. You will see more non-members/students from the area in the gym and swimming pool/spa than Nuffield Health members. This made me not to want to extend my membership as even during covid this was the case. Told the management team about the issue and what they did? Turned the power off in the spa to “make” people leave. Don’t waste your time and money here . Considering the membership is so expensive it’s a shame that Nuffield Health is losing members like myself and my partner due to poor management and/or overselling their memberships.